Atlas Finance Reviews

Best Loan company

I’ve taken about 3 loans from Atlas so far and I’m so happy with the service. I was helped by Priyanca all three times

Complementary

Thanks John at zeerust for your service. I really appreciate.

Consultant

I am extremely happy with the service provided by Kwanele.

Consultant

Thanks for good attention and helps av receive at Atlas , by kwanele cele

Consultant

Kwanele's servise was top notch. I'd highly recommend him. Grateful.

Update my credit profile

Everytime I paid up I have to struggle with you guys updating credit bureaus which is killing my credit score. Please send a manual amendment file for my account to credit bureaus

Excellent service

Excellent service I have received from Priyanca Thank you appreciated

Good Client Service

I was happy with the service I received at Broadway branch I definitely will be bringing in more new clients..thank you so much

Outstanding service from Nhlonipho at Atlas Finance Call Centre KZN

I received excellent service from Nhlonipho at the Atlas Call Centre in KZN. Nhlonipho was professional, helpful, and handled my query efficiently. The assistance was clear, friendly, and made the whole process smooth. I truly appreciate the great customer service provided.

Great service

Would definitely recommend them, Priyanca Govender has been helping me for some time now, she's always professional and responsive. Overall great service.

Good experience

I had such a good experience with Mickaylin from call center so friendly and helpfull to the very end. Well done keep up the good work

Atlas finance

I woud like to say thank you to Atlas finance, Mawande helped so much. Thank you for them so much.

Atlas Finance – Paid-up loan still reflecting on my credit profile

Good afternoon my name is Mojabeng Nathalia Mkhehlane. I am lodging a formal complaint regarding an account I had with Atlas Finance. I fully settled my loan on 18 February 2026, however the account is still reflecting on my credit profile, which is negatively affecting my credit score and my ability to access credit. In terms of the National Credit Act, credit providers are required to submit accurate and updated information to credit bureaus. Once an account has been settled, the credit provider must ensure that the information held by credit bureaus is updated to reflect that the account is paid up and closed. Atlas Finance’s failure to update my credit profile is inaccurate credit reporting, which is in conflict with the obligations placed on credit providers under the National Credit Act. I therefore request that Atlas Finance immediately update all credit bureaus to reflect that this account has been fully settled and remove the listing from my credit profile without delay. If this matter is not resolved within 24 hours, I will proceed with the following steps: Lodge a formal dispute with the credit bureaus, including TransUnion, Experian, Compuscan, and XDS for incorrect credit reporting. Submit a formal complaint to the National Credit Regulator for failure to comply with obligations set out in the National Credit Act. Provide proof of payment confirming that the account was settled on 18 February 2026. I expect Atlas Finance to urgently correct and update my credit record and confirm once the listing has been removed or updated to reflect that the account is fully paid and closed.

Mshica

I would like to compliment Mawande for the outstanding service he provided during my loan application process. He was very professional, patient, and explained everything clearly, which made the process smooth and stress-free. He went above and beyond to assist me and ensured that everything was handled efficiently. His support and communication were truly excellent.

Excellent Service from Simran

I would like to compliment Simran for the outstanding service he provided during my loan application process. He was very professional, patient, and explained everything clearly, which made the process smooth and stress-free. Simran went above and beyond to assist me and ensured that everything was handled efficiently. His support and communication were truly excellent. Thank you, Simran, for the great service! Highly appreciated. ⭐👏

Wrong listing

Why is there a default on itchy fortune 2025 for acc 6517 when i have never missed a payment? Can you explain? This info will stay on my report for 6 years. please fix it

Best service ever

Nompilo Myeni from Callcentre kzn1. She is the best. Always available to assist. Thank you very much keep up the great work.

Good service

I'm happy with the service I got. They are very friendly and they assist with care.

Best service

My experience was great with a friendly consultant named Chris. I'll make sure I recommend Atlas Finance to other people.

Five Stars for Simran Dhani's service through my loan application

Miss Simran Dhani was an absolute delight to work with and even took time after hours to respond to my inquiries. Best customer service I've received anywhere. As an employee in the customer service industry as well, I'm inspired by Simran and her dedication. She has done Atlas Finance proud

Rowshell 5 stars

I have been dealing with Rowshell and everytime she is awesome. Thank you lady for a awesome experience everytime

Rowshell Atlas Finance

Rowshell, you are the most effecient and super amazing agent. Keep up the good work.

Rowshell Adams KZN Call Centre - very helpful, professional and friendly

I want to commend Rowshell Adams from the KZN Call Centre for the excellent service provided. Rowshell was extremely helpful, professional, and friendly throughout the interaction. The assistance was delivered with efficiency and a positive attitude, making the experience both smooth and pleasant. It is always encouraging to encounter such dedication to customer service and professionalism. Thank you, Rowshell, for your outstanding support. 🌟

Atlas Finance - Rowshell Adams

Excellent service from Rowshell Adams at Call Centre KZN, feedback and response always on time and way up to standard.

Rowshell Adams

I have been dealing with Rowshell Adams and she is the best i have ever dealt with, always ready to assist on the spot. I am very proud to be an Atlas Finance because of the assistance i get from Rowshell.

Rowshell Adams KZN Call Centre - very helpful, professional and friendly

I would recommend Rowshell Adams from KZN Call Centre, she is very friendly, professional and helpful. She takes you through all the steps and explains everything clearly and always one WhatsApp text away.

Nompilo Myeni from Callcentre KZN1

Nompilo Myeni from Callcentre KZN1 always friendly and very helpful

Amazing

Great experience with the staff at gqeberha 2. Very helpful and patient with every question I had and most funny and that made the process very easy.

Support

The assistance I got from the Gqeberha2 branch made me very happy. Warm hands greeted me, and as soon as I departed, I received all the help I needed. I also had questions that needed to be answered, but I was clear-headed when I left. I suggest Atlas Finance to everyone because their agents are skilled at what they do.

Lady B

Friendly staff members and excellent service!! ❤️❤️I would recommend anyone to them because of their professionalism

Excellent service from Simran

I would like to take this opportunity to thank Simran for her exceptional service that she provides on a monthly basis ....Her response times are quick and she has been very efficient in fulfilling her duties ..Always goes the extra mile..keep up the good work

Trust them

Atlas finance PE branch Newton park is the best .they are helpful .

Best Consultant

Nompilo Myeni from call centre KZN1 best ladies always assisting and guiding.

Excellent Customer Service

Wow what the extra exceptional services I have received from Ms.V Chetty ,Altas must look after her she is excellent with customers and very consistent. Her work ethics and standard it's beyond .

Trustful team

Good customer care and good quality of service. The team one can trust and be confident in.

Nompilo Myeni from Call entre KZN1: Excellent Service

Having been introduced to Nompilo Myeni by my wife, she has been a dedicated consultant, easy to reach even on holidays and outside working hours. She is well informed of their products and always goes an extra mile. Her service is excellent all the time even when she was not well that did not become an excuse to pass the buck. Keep it up Nompilo.

Not updating profile with the bureau

Can someone from your department to call me asap, you people are messing with my credit, I paid, I have the emails and paid up letter since last year but nothing is updated with the bureau. Pathetic service 2 emails no reply

Nompilo Myeni - Outstanding Service @ Atlas KZN1 Call Centre

Nompilo Myeni at Atlas Finance Call centre KZN1 is an exceptional consultant. She helped me with a loan and supported me through our the process while facing challenges with education fees and school uniforms. Nompilo listens carefully, provides clear explanations, and keeps me updated with her prompt feedback. She knows her company's offerings inside out, making the process stress-free. Highly recommend!

Nompilo Myeni

Nompilo Myeni .... always the best service offered. Great to interact with. Highly recommended.

Great Service

I wanted to express my sincere gratitude to the consultant in Durban ,Mickaylan Azarath for the excellent service provided. Your professionalism and kind assistance didn't go unnoticed, and I'm thoroughly impressed. Thanks for going above and beyond

Best Consultant-Rowshell Adams

A great big thank you to Rowshell Adams from the KZN branch for her excellent service 🏅. She's very efficient and always willing to assist 🙏🏼. With her I feel like I have my own personal financial advisor who listens and guides me through my financial decisions💰. In the financial state the economy is right now, I appreciate Rowshell for always being there for me and giving me the VIP treatment 👏🏼. Thank you Atlas Finance and thank you Rowshell for the elite service 👑

Excellent service

A special thank you to Priyanca for the outstanding service — she is professional, patient, and incredibly helpful throughout the entire process.

Outstanding support

Super reliable and Priyanca is the best. Always looking out for me with offers and finding the best solutions for me. She is always available and ready to assist. I have been receiving help from Atlas Finance for almost three years and they give the most amazing service.

Review for title

"Hi, I'd like to leave a review for Atlas Finance and my consultant Angel Mfeka. They provided EXCELLENT service and were ALWAYS available for assistance! Angel, you're a rockstar! Thanks for the support and guidance."

Exceptional Customer Support from Priyanca

I would like to give a huge thank you and an amazing review to Priyanca from Atlas Finance who has been assisting me with my loans. Priyanca is always kind, patient, and professional. Every time I need help, she makes the process so easy and stress-free. She explains everything clearly, responds quickly, and always goes the extra mile to make sure I am taken care of. It is rare to find someone who genuinely cares about her clients the way Priyanca does. Her service is consistently exceptional, and she truly represents Atlas Finance in the best possible way.

Excellent Consultant - Nompilo Myeni at Callcentre KZN1

I had the pleasure of working with Nompilo Myeni at Callcentre KZN1 at Atlas Finance, and she is an outstanding consultant. She is patient, professional, and never judgmental, making the whole process comfortable. Nompile ensures you fully understand all terms and conditions before signing anything, guiding you every step of the way. Her support made the loan process easy and stress-free. Highly recommend her!

Excellent Service

I have been a customer with Atlas for over two years, and the service has been consistently excellent. Priyanca always goes the extra mile to assist and ensure that everything runs smoothly. Her professionalism, efficiency, and willingness to help truly make a difference. I highly recommend Atlas based on the outstanding support I’ve received.

Excellent service from Nompilo Myeni

Excellent service from Nompilo Myeni from call center KZN1. My application was smooth and received feedback quickly.

Excellent service

Excellent service by Mawande from Atlas Finance. Answered and processed everything so efficiently, would highly recommend.

Thank you Priyanca from Atlas Finance

I would definetly rate them a 5. Thank you to Priyanca from Atlas Finance for always assisting me. With a loan or a top up. Very quick and efficient and payout is almost within the hour or so once approved.

Priyanca is a great asset to atlas finance

I received outstanding customer service from Priyanca. She very professional, friendly, and very helpful. She handled my request quickly and made sure I was completely satisfied. I truly appreciate the excellent support and would highly recommend their services and Priyanca is a great asset to atlas finance

Great service and great people

Priyanca was the one that helped me and she really made the process quick and painless and she has been absolutely amazing !!!! She went above and beyond to make sure I understood the process and was really great with check in and follow ups.

Thumbs up

Refiloe Raatjie has been exceptionally helpful and went out of her way to ensure my needs are met.

Best Assistance Ever !!!

I would like to state my experience with Atlas finance :my sales assistant was Priyanca and she was absolutely amazing !!!! I was soo worried about getting my finance approved and in time to ensure I pay my things on time that she would go over and beyond to put me at ease after hours just to ensure that my application is in and that she will be communicating the outcome as soon as she gets it .She was soo wonderful with the way she communicated ,she showed empathy ,she showed kindness ,she was assisted me three months in a row if not 4 .i have never dealt with anyone this patient and kind and sweet and sooo professionally !!!!!she really needs to be promoted to a higher position within her company as she is a true GEM ,a true ASSET !!!Atlas will not be the same without her !!!

Excellent service

I would like to acknowledge the great service ive been getting from the callcentre on behalf atlas Finance from a consultant by the name of Mckalin. He's quick to respond, and doesn't just give you the loan he will ask if its fine or if its not too much. He even made communicating with him easy with WhatsApp. Excellent work, well done and keep it up.

HIGH PRIORITY COMPLIMENT – Outstanding Service from Rowshell at Atlas Finance!

I would like to extend a heartfelt and enthusiastic compliment to Rowshell from the Atlas Finance team 👏🌟 From the very first interaction, Rowshell was absolutely charming, professional, and incredibly polite. She handled my query with efficiency, patience, and genuine care — something that truly stands out in today’s fast-paced service environment 💼✨ Her communication was clear, respectful, and reassuring throughout the entire process. She made me feel valued as a customer and ensured that everything was resolved smoothly and timeously. That level of dedication and warmth is rare and deserves recognition! 🙌😊 Atlas Finance is fortunate to have such a committed and customer-focused team member representing their brand. Rowshell is a true asset to the company! 💎🌟 Please ensure this compliment reaches senior management — exceptional service like this should never go unnoticed. Thank you once again, Rowshell! Keep shining! 🌟💐

Great service

Massive shout out to Rowshell from Atlas Finance team. She has been a breath of fresh air. An agent who has become more like a advisor. She has made things so easy. And I really appreciate her. And her work.

Acknowledgement and appreciation

Thank you so much to Hlonipho Mahlobo at the KZN call centre. Service is most helpful and appreciated. Always on point and everything goes according to how she explains the process. Very competent and professional yet makes me as a client feel at ease and not judged at all.

Review Atlas finance

They have helped ensure that I get finance whenever I am in need, and their processes are seamless.

Recommendation

I would like to recommend Simran from Atlas Finance ,her outstanding service and dedication at work. She consistently goes above and beyond to assist customers, and her positive attitude makes a big difference, Big Up sis, I appreciate your work.

Atlas Finance Sagrie Govender

Sagrie Govender is a pleasure to be assisted by and doing business with. She is always professional and very helpful and competent in her work, I have been Dealing with them for years and never had any bad experience just always wonderful. I will recommend them always.

Atlas Finance

I would like to recommend Nompilo Myeni from Callcentre KZN1 her outstanding service and dedication at work. She consistently goes above and beyond to assist customers, and her positive attitude makes a big difference.

Admiration

I met this consultant at zeerust branch he was very friendly and accommodative. John keep up the good work and thank you for your service.

Above and beyond Service

My sincere appreciation for Nompilo Myeni. She consistently delivers outstanding service and goes above and beyond in every interaction. Her professionalism, warm personality, and genuinely positive attitude make every experience pleasant and efficient. She listens attentively, provides clear and helpful information, and ensures that all concerns are addressed with care. It is rare to find someone so dedicated and committed to excellent customer service. Thank you for the wonderful support

Best employee

Friendly & speedy service - Rowshell Adam's thank for your professional service received. I'm happy ro be part of this Team☺️

Excellent Service From Atlas _ Nompilo

Receives great service from Nompilo. Friendly fast and efficient. Truly an asset to Atlas. She deserves 10 stars♥️

Quick, Reliable and Hassle-Free Experience

Atlas Finance has been amazing super quick loan approvals, no deduction issues, and no delays. A Special shout out to Rowshell for always delivering consistent, top-notch service! Highly recommended

Fantatastic Service

Excellent company and very helpful Staff, friendly and on point with service delivery

ATLAS FINANCE KRUIS STREET ****MERS

This is the worse place to get a blacklisted loan they have a system where they debit your money and charges the debit order without your approval they are just like ****MERS. They took my money three times in one month for debit order. AND WHAT THEY DO LIKE ****MERS THEY DO THE UNAUTHORIZED DEBIT ORDER WHEN THE BANKS ARE CLOSED AFTER 5 AT THAT TIME THERE IS NO HELP FROM THE BANKS TO REVERSE IT. THEYVSTAFF AND MANAGERS ARE WORKING TOGETHER DOING THIS BEHIND YOUR BACK.THE LAW CLEARLY STATE YOU HAVE TO APPROVE AND ACKNOWLEDGE THAT THE DEBIT CAN PROCEED. I DID NOT THE KRUIS STREET BRANCH MANAGERS AND A STAFF CONSULTANT ARE NOT WELL TRAINED.

Schoeman Atlas Finance (Pretoria CBD)

I requested a settlement letter on the 2nd Feb & I only managed to pay on the 18th Feb due to unforeseen circumstances (I was admitted in Hospital).The settlement offer was R5000 and I paid the R5000.. When I phoned to ask them to cancel my debit check on 25th Feb 2026,THEY SAY I STILL OWE THEM R1000 irregardless of me settling BUT TODAY 27 FEBRUARY 2026 ,THEY DEDUCTED R3400!!!!! THESE COMPANY IS A **** THAT DOESN'T CARE ABOUT CLIENTS...SO NOW I MUST GO THROUGH REFUND PROCESSES AND FIGHT FOR MY MONEY???

****ming scheme

My PAID up account with this company have been listed as been in arrears for sometime when I try to contact them to get it rectified it came back as 11 missed payments its been a months since I've been begging them to rectify it again and my score keeps declining bunch of ****ers

Please help stop this people from harassing me.

I have been receiving disturbing messages from Atlas finances alleging that I owe them some money even though they don't indicate how much. I contacted their debt collectors number but what surprised me is that my contact number is registered in someone else's number on their system. I requested them to remove my number from their system but it doesn't look like they did, as I'm still receiving their messages threatening to take legal actions against me. The number is ********** and they are alleging that it shows someone else on their system. Please help 🙏.

Minimum transparency and maximum exploitation

Sales representative at the desk are not transparent about interest rates of the loan. Plus they refused to send a copy of a contract via email or to hand it in person. When I tried to negotiate for longer payment period, she actively pushed for higher payments in fewer months which further keep the person in debt. Instead of helping and taking a profit, they aim to exploit and exploit again. I understand it is my job to read before signing. If the sales Rep avoids certain questions, abd pushes you to sign, that business is shady. Period.

Urgent: Incorrect Credit Listing – Immediate Correction Required

Atlas Finance reloaded a paid up account onto my credit profile as an account in arrears. This has affected my credit scoring and payment behavior negatively and got declined applying for a loan based on one of my accounts in arrears. Only to check my profile, Atlas Finance reloaded the settled account under accounts in arrears. I have a paid up letter and dealt with the Atlas Finance team closing this account after I settled it. But today I'm ignored escalating this matter to be resolved, worse my credit health has a dent already. I'll seek legal action to address this nonsense. This is the email I sent to the person who was involved during the closure of this account on the bureau. ' Good day Roderick, Why have you reloaded a settled account back onto my credit profile as if it is in arrears? This is completely unacceptable. Do you understand the serious consequences this has caused me? Because of your company’s negligence, I have been declined a loan that I urgently needed. This error has directly impacted my financial position and should never have happened in the first place. I expect this to be corrected immediately. Please treat this as urgent and provide written confirmation as soon as the correction has been made. '

Horrible service

Very poor customer service Been waiting almost for a week for a decent answer Just horrible, what a waste of time

****mers

They are bunch of ****mers they **** the vulnerable people who don't know anything about finance regulations. On behalf of my husband is called in together with him to settle the account they sent me a settlement offer letter I then accepted the offer and paid it in full ...after they sent me a zero account letter that confirms the account is been settled however the continue sending my account to different debt collectors to say I still owe them when I settled everything on the 3rd of November 2025

Acknowledgment of Outstanding Service

I would like to extend my sincere appreciation to Priyanca for her consistently sufficient and professional support. She readily assists wherever needed, delivering solutions promptly and with a high degree of competence. Her dedication to providing fast, reliable, and courteous service has been truly outstanding and greatly valued. Thank you, Priyanca, for your exceptional contribution.

Veloshnee Chetty was...

Veloshnee Chetty was extremely helpful and she ensured that my requested was attended very speedily and I received amazing service.

Never Ever Again!! #AtlasFinancemustfall

If I could rate it minus 10 then I would. I paid my loan off and via Blake associates and finished it the 25th Nov 2025. December came and went then laat week * receive an sms saying I owe them R600 plus. When I asked for a detailed statement, I was charged interest for not paying! Over R600!!! I refuse to pay it as I used the self payment link I was sent. I know t I paid the last amount that I was advised to pay in November. This is something that many people get stuck with and just continue to pay. I will be taking this further as I will not be a slave to Atlas or any other organisation. They will drain your very last.

Annoyed Client

My payment did not go in December, but January a payment went off. However, not even two weeks, my consultant instructs them to hand over my account. I had a month end loan,bare in mind, meaning that you cannot get a new one if the current loan wasn't paid. So I phone in trying to rectify the matter, however, I get messaged by 2 different law firm companies expecting totals that I never even initially received, so the interested added is 100℅? And apparently I have three unpaid loans, so did I manage to keep getting loans if that was the case? ! Then, I made contact with Atlas and both law firm companies and they could not give me anything in black and white, proving to me how we got to the total which they demand I pay, I have proof of payment for all payments going off except for the December yet a deduction was made in January! I do my part and escalate the matter to be investigated cos right now I don't know who to pay firstly and the totals are beyond what I received with added interest of 60% for what? So after complaining, I received a message regarding the correct details of the company and the amount needed to be paid (the amount was now corrected), a day later, another email reminding me to pay but it's again to the law firm, and then to bank details don't even match with the law firms name... So right now, Im stuck, I reported the matter to NCR as well to the Credit Ombudsman, I'm taking accountability as I hate unpaid debt but what the heck is happening now? I regret dealing with Atlas and would not recommend them to anyone, my consultant also **** via email and couldn't be forth coming, yet she pretends nothing is wrong and doesn't even explain to me that she escalated the matter to lawyers. After the payment went through in January, she emails to say u qualify for a new loan and few hours later was when the lawyers messaged me for the first time, when asking her what's happening, she says the system is offline, but at that time she was unaware that I already knew about the mess up she made, then the next day she says the account is in arrears I leaving no details of where to pay etc, she just says pay in the money quickly and you can get another loan! This is unprofessional, ********* and unfair, best of all, no one can give me a correct answer on what to do! So I'm headed to the branch hoping for a solution! Cos right now it's more frustrating wanting sort this out but you don't know to who and what is going on at this point....

Non compliance to CPA

I took out a loan with atlas finance and after a while I made a payment arrangement with Ashlee that authorised the new debit order payment, however now I am listed as a non-payer that has missed payments although I have been paying my account monthly. This has drastically affected my credit score and not a single person at atlas finance can sort this out. I have sent numerous emails with no response at all. This dates back to last year September already.

Poor customer service

I have reported this company for so many times & still cannot get help. My account is paid up but still showing on my credit report. I have sent them proof that they still showing on my report but chose to ignore me. My last option is maybe to take further steps as I’m ignored.

Refund

They finally refunded me after I went to the branch!

Bad Service

Took a loan put with Atlas Finance 2025. July 2025 they handed me over to a debt collector. I then paid the account in August 2025. I have not known that the account was not updated with the bereaus until now when i searched for work. I need a formal apology or a letter explaining the late update at the beareaus or i will be taking next steps.

Bad service

I recently app**** and it been 24 hours I still got no feedback and I got no assistance on WhatsApp either really poor service

Statement request

I have tried to contact whatsapp portal but all options are stating that I've selected an invalid option, then I went to request for my statement via email off which I received a response immediately from Senamile Mbokazi a consultant from Atlas Finance requesting that I provide my ID number for further assistance, And I've been waiting since, how hard can this be just for a statement?

Excellent service from Viloshnee Chetty

Viloshnee Chetty is such a well organised and helpful agent. She provides effecient and excellent customer service. I've dealt with her twice and on both occasions it's been a pleasure working with her. Excellent service every time, keeps you updated on the progress of your application and is always ready to help.

disgusting financial provider

I took R400 loan on May 2025 which was once off payment option. they debt their money as per agreement .but till today it show as I didn't pay them under my credit status.i call them,whatsapp them, email them asking for them to clear my name or update it they always promise but nothing change. I ask for my paid up letter so that I can dispute it under my credit report they promise to email it . till today I'm still waiting the only thing they are doing they offer me loans if promise me shoprite voucher if I took loan with them .

Poor customer service

I am sick & tired of this company. Don’t know how many times I reached out to them. I don’t owe Atlas Finance a single cent, my account is paid up but they still appearing on my credit report. This is my last appeal to Atlas Finance to update their records.

Disgusting Cutomer Service

The service is disgraceful! Absolute nonsense & the staff are not efficient at all. The company falsely promises that you receive feedback on your loan within 48 hours. I app**** ( online) on Monday today is Friday and I’m still chasing. You get transferred from one consultant to another non of wich sound like they actually know what they doing. It’s Friday 15:09 as I write this and still promises of calling me back but nothing.

Update my credit profile

This is my third review about the same issue with the same entity. Can Atlas Finance please connect me to someone competent enough to sort out my query. I had an agent called Tebogo assist me with updating my account with the credit bureau, however, Tebogo has gone AWOL, he only responds only when I send a bad review on this platform. Is that how Atlas Finance really work? I paid up my account in August 2025 and received a paid up letter within a couple of days yet it has taken months for them to fix my profile with Experian. Atlas Finance is holding me back from building up my credit profile, credit is currency and I need this matter resolved as a matter of urgency.

Debited Twice

Atlas debited twice in December. No one seems to do anything to rectify the issue. I have tried to email *********** on the 31 December 2025, I have tried calling head office, I went to the branch. They tell me that there are many of us who was debited twice…but why? Atlas, the fact that we came to you for financial assistance it means that we already have financial burdens so why the hell would you debit the indebted person twice(19&31th)? FFS i need that money for rent and essentials. It was budgeted for.

No refund.

Hello I have been using atlas finance from 2023 and they have been helpful but only this year, am disappointed on them, I took a loan November and as they deduct a bit in December, they did that on the 19th and they unfortunately deducted again on the 23rd, which had left me with no money for Festive season, especially Christmas, until today there is still no refund from them, I have been calling and nagging them, still nothing. I have to explain to my family especially my kids, it's really sad. I don't know what to do anymore. It's almost the last day of the year today, any help?

Atlas Finance is a ****.

Atlas Finance is a **** mostly Targerting Vulnerable black people in townships, they charge me twice of their loan am still waiting for my refunds since then.worse the duplicate debit went out on Holiday.They are ****ming people and no one is seems to do anything about it.

Paid up account

They don’t want to update my account at the bureau. It was paid up in August and when I reach out the tell me I should update it myself and log a dispute as it would take 30 working days for them to do it. I told them I don’t want to log a dispute as it’s gonna take 20 days with the bureau. I don’t understand why they just won’t update and it’s not the first time I go through this with Atlas.

FALSE INFORMATION GIVEN OUT !!!!!!!

Loans ****4160 - R 6 905.00 WAS PAID BETWEEN MARCH AND MAY THIS YEAR AND IT IS STILL SHOWING AS OUTSTANDING I HAVE SEND EMAILS FROM JUNE 2025 TO RECTIFY THIS - THEY WIPPING THEIR BEHINDS OF THIS I HAVE A LETTER TO STATE THIS I HAVE SEND COUNTLESS EMAILS BEGGING PLEADING WITH THEM TO GT THIS SORTED - I AM GOING NOW TO SMALL CLAIMS COURT TO SUE THEM FOR WRONGFUL INFORMATION GIVING OUT SINCE THIS ACCOUNT HAS BEEN PAID UP AND THEM ASSURING ME THE MATTER HAS BEEN SORTED WHICH CLEARLY IS NOT AS IT IS STILL SHOWING I DO HAVE SCREEN PRINTS OF IT - I AM NOW DONE WITH THIS

Refund Request for Duplicate Debit

I am writing to formally escalate an unresolved issue regarding a duplicate debit on my account. While I was on maternity leave, my account was handed over to Blake Atlas, which I understand is the collections department. Upon my return, I made payment arrangements, paid the first installment, and subsequently settled the second installment in full. Despite this, an additional debit order was processed after the account was fully paid. I immediately contacted your team to request a reversal and was advised to process it through the bank. As an employee of the bank, I am aware that such reversals are not possible, and I had already exhausted all available steps before reaching out. I was then asked to provide proof of the deduction, which I submitted promptly. However, I later received a message stating that I had sent it to the wrong department. I clarified that the number was provided by a supervisor. Eventually, I was informed that the matter had been escalated to the Credit Department, but I have not received any feedback, nor was an SLA communicated. I have followed up multiple times, including speaking to a team leader who assured me of a callback, which I am still waiting for. To date, I have neither received the refund nor any confirmation of when it will be processed. I kindly request urgent assistance in resolving this matter. Please confirm: The current status of my refund request The expected turnaround time for processing the refund The contact person responsible for handling this case

Update transunion , im tired of you Atlas

I have settled my account in August, they dont update with transunion . Now they have sent the accont to another debt collectors Russel becker that i have already settled with Shabiri Schaick lawyers . You guys you are making my life Miserable You are the contributors of my Depression👹👹 which is really leading me to end my life😭😭😭😭😭. This massage i m writing not to scared you but to notify you that you are the financial institution that is contributing to my depression and my death. What you are doing is to go up and down not updating with the Experian and transunion but anyway . I have written this as you will find it moving around social media while their preparing my funeral . I will post this to social platform so that people really know where my Depression started and what really lead to my Death. Atlas t i have managed to pay you but you cant update my things.💔💔💔💔💔💔💔💔.

Very horrible business

Guys this is Horrible do you even care or not.

Bad Services

No correction or follow-up on mistakes they have don sad.

I want my Paid up letter !!!

If you’re thinking of taking a loan from them please RUN. I paid up my loan this this company last year and requested for my details to be updated and as a result they needed a paid up letter from me that was never provided to me , one of the workers tried to get this paid up letter for me I’m assuming from another department two weeks ago and till date I have still not received my paid up letter and this has still not been resolved. I have never met a financial institution with such poor customer service and with little to no regard to their customers. I am so unhappy and disappointed at this service.

Unresolved Credit Report Issue with Atlas Even after Escalation

Once again, I rest my case — never borrow money from Atlas or use them in times of need. After losing my job, I fell behind for about 3–4 months, but I later settled the account in full. Yet, my credit report still lists Atlas under ‘adverse’. I have contacted TransUnion and Experian multiple times and received no assistance. I’ve logged several disputes, but my record still hasn’t been cleared.

Settled account

After my initial review, an agent from Atlas phoned me and sent a mail to Experian (which I was copied in) asking for my account to be cleared. However, Experian responded the following day stating that the information sent to them by Tebogo was incorrect. This was 13 days ago, 20 November 2025 and Tebogo is yet to respond that mail. I tried following up with him, to no avail.

Urgent ITC update

I gave up on your staff, they are all useless. I've being waiting for some clever person to update my credit bureau since May. I am still waiting after numerous requests. What to do now. Get a ever manager to call, I feel like nagging someone to do their job.

FALSE INFORMATION

I AM LIVID AS I AM SITTING HERE - I AM GOING TO TAKE THESE PEOPLE NOW TO THE OMBUDSMAN - I HAVE BEEN TRYING SINCE MAY 2025 AFTER PAYING ALL MY ACCOUNTS UP WITH ATLAS STILL ON THE EXPERIAN ITC LIST AND I GATHER ON ALL THE OTHER ITC LISTINGS - THIS IS NOW ENOUGHT TRUST ME THIS IS FALSE AND INCORRECT INFORMATION GIVEN TO THE PEOPLE WHO DOES ITC CHECKS AND THIS IS AFFECTING ME AND MY NAME BADLY WICH I DO NOT TAKE KINDLY TO - I WILL BE CONTACTING THE OMBUDSMAN AND LEGAL TEAM TO SEE WHAT IS MY WAY FORWARD NOW - KLA I AM NOW DONE WITH NONSENSES

Poor Customer Service

I don't owe Atlas Finance a cent for 4 months now.. Even when I was still their client, I have never skipped a payment but they appear on my report. This create an impact when I apply for credit. I asked Atlas Finance to attend to the matter & nothing is done yet.

Debt not updated on my credit profiles

Had a loan with Atlas that was later on referred to Debt tec. Have since paid it off, got the settlement letter, but they still haven't updated it on my credit reports (Experian and Transunion). They keep referring me back to Debt Tec, who keeps saying it's updated and it's not.

Waited 2 days for feedback only to get declined because i do inter transfers of money on my banking app

I app**** for a loan with this company. Firstly their website says same day feedback but I waited 2 days to receive feedback. I sent documents and constantly called for feedback. After 2 days of waiting and following up I was told I did not qualify for the loan and my application was declined because I do inter transfers. My account is a Standard bank account which I explained to the consultant and it is a habit that I have to inter transfer , I DO NOT CURRENTLY HAVE ANY DEBIT ORDERS THAT BOUNCE DUE TO ME TRANSFERRING MONEY , which the consultant said he could see. So I do not do inter transfers to hide from debit orders. Obviously if I am expected to pay for something or if I know I have a debit order , I will leave the required amount in my account. In any case , I was made to wait 2 days , only for them to decline my loan just because I do inter transfers , which is visible on the bank statement and the consultant himself said he could see I had no debits that were bouncing. Thanks for making an individual wait , send documents , follow up constantly , just to decline them for a reason like that. If that was the case , you should have told me at the get go that you did not want to offer me a loan.

Incorrect information on credit bureau

I had an outstanding debt with Atlas Finance which I paid on 27/08/2025 through their collection agency, Debt Tech. I received a paid up letter 2 days later and the agent from Debt Tec assured me that they would have the debt updated with the credit bureau within 30 days. I checked my experian report a month later and the account was still in arrears, I called Debt tec again, the agent I spoke said they had submitted the information to the credit bureau, I should wait for next report for it to clear. Three reports later the account is still showing an outstanding debt which has been settled. May this matter be resolved as a matter of urgency, I need to build up my credit score but this account is holding me back.

INCORRECT LISTING STILL ON THE ITC BUREAU

LISTING ON THE BUREAU ATLAS FINANCE - not doing their work correctly Hi - I had two loans with ATLAS FINANCE, and it was paid up between March and May 2025 - and to date they have not removed me from Transunion bureau and the turnaround was supposed to be 30 days from the date that it was paid. Just to find out no this is not how ATLAS Finance is working, I have sent numerous emails and made a lot of calls in the last 3 weeks trying to get the incorrect information removed to say I still owe them. But getting nowhere with them coming up with the excuse they take 30 working days to remove it well we now in October 2025 and the 30 days has elapsed 6 months ago I am trying to obtain a property but with this still showing as outstanding it's hindering me and it's not my fault - I have begged and pleaded to remove it I am so upset and angry with them this is not ethical. One was paid on the 17/03/2025 and the second one on 13/05/2025. I now went on Experian to find out my score to my dismay it still shows I owe ATLAS FINANCE once again on one account WHICH IS A BLATANT LIE!!!! AS BOTH HAS BEEN PAID UP AND I HAVE THE LETTERS THIS IS NOW UTTER RUBISH I AM LIVID AS I SIT HERE HOW MANY MORE PEOPLE OUT THERE HAS BEEN DONE IN LIKE THIS.

Shocking - 4 months without any credit bureau updates

I have instructed you to update my credit bureaus 4 months ago and its still reflecting on all credit bureaus. Please update this as a matter of urgency

Formal Complaint Regarding Unprofessional Service from Yolanda and Branch Manager Tsepang Mdalane

Dear Atlas Finance Management, I am writing to lodge a formal complaint regarding the disgusting and unprofessional service I have received from your staff members, Yolanda and the branch manager, Tsepang Mdalane. The manner in which my application was handled has been completely unacceptable. The constant back and forth, lack of communication, and overall attitude displayed were disgraceful. Yolanda, in particular, showed no moral ethics or understanding of basic customer service principles — her behavior was rude, dismissive, and unhelpful. What’s even more disappointing is that the branch manager, Tsepang Mdalane, was involved in the process, yet there was still no sense of accountability or professionalism. It’s hard to believe that Atlas Finance allows such behavior to occur under management supervision. It honestly feels as if you’re employing just anyone without proper training or screening. As a customer, I expected respect, competence, and efficiency — none of which were demonstrated. I request that this matter be thoroughly investigated and that appropriate action be taken to address the poor service I experienced. I look forward to your written response confirming receipt of this complaint and outlining the steps that will be taken to prevent this from happening again.

Atlas Finance No Common Sense

Absolutely Shocking service from Atlas Finance. I am an existing client with accounts paid up. I have been with the same employer since April 2025. They assisted me last time no issues, was asked to go draw bank statements as they do not accept my online statements. I asked them to use my online statement just to check what I could get. No they would not do that. went to go draw statements at an expense and took it to them. my Salary for August and September was combined as I had to go and help out at another branch still part of the same company. I explained it to them and gave them my payslip indicated I am back at the dealership I was when I app****, but they cant assist because there's no Salary shown for August and September. I can't fathom how rediculious this is. Guys you are chasing away your own business!!!

********* LISTING ON THE BUREAU

ATLAS FINANCE - not doing their work correctly Hi - I had two loans with ATLAS FINANCE, and it was paid up between March and May 2025 - and to date they have not removed me from Transunion bureau and the turnaround was supposed to be 30 days from the date that it was paid. Just to find out no this is not how ATLAS Finance is working, I have sent numerous emails and made a lot of calls in the last 3 weeks trying to get the incorrect information removed to say I still owe them. But getting nowhere with them coming up with the excuse they take 30 working days to remove it well we now in October 2025 and the 30 days has elapsed 6 months ago I am trying to obtain a property but with this still showing as outstanding it's hindering me and it's not my fault - I have begged and pleaded to remove it I am so upset and angry with them this is not ethical. One was paid on the 17/03/2025 and the second one on 13/05/2025. I now went on Experian to find out my score to my dismay it still shows I owe ATLAS FINANCE once again on one account WHICH IS A BLATANT LIE!!!! AS BOTH HAS BEEN PAID UP AND I HAVE THE LETTERS THIS IS NOW UTTER RUBISH I AM LIVID AS I SIT HERE HOW MANY MORE PEOPLE OUT THERE HAS BEEN DONE IN LIKE THIS.

Failure to Update Credit Record Despite Settlement Proof

This is by far the worst company to borrow money from. I took a loan with them, but after losing my job, I was unable to make payments for a few months. Three months later, I settled the full amount, yet they still haven’t updated my credit bureau status. I’ve sent them the paid-up letter and multiple follow-up emails, but I haven’t received any positive feedback. Their agents often disconnect calls, and my emails to *********** go unanswered. Worst company to lend money from rather go to a loan shark than going to Atlas

atlas finance George

I just want to thank you ATLAS GEORGE ( TALIETA DE PLOOY ) for her grateful service and friendly support with every step and she explain everything to me step by step and she is so friendly and thank you

Viloshnee Chetty is AMAZING!

I have had the best experience with Viloshnee Chetty , amazing consultant!!! Quick, efficient and reliable. Thank you!

No feedback

I did an application with them I sent all my documents till now i have no feedback atleast tell me if I was declined or approved

Bad Service

Horrible Service received, when applying for a loan. I did my loan application yesterday with them, gave them my three months bank statement and payslip as they requested. This morning the agen called me to confirm if the money has been, I responded to say no money has been. I then asked which account did he use, he says he according to him he can see that I have two bank accounts with fnb. My thing I sent bank statements with the correct bank account number, why was that not used?? The loan amount his referring not received by myself, now who is responsible to pay the loan when the money was not received??? I was dealing with Moeketsi from Atlas Finance, please help me hello Peter. According to me it's negligence from his end for not updating the system with the correct banking details, he used assumption to pay into the incorrect bank account.

UNFAIR BEHAVIOUR

I am upset because why all of a sudden when I send my temp ID i get told to send license, who says I even drive.Then I get an encounter with agent telling me ID copy ,I provide it to her but suddenly thats not clear enough ,Hence I gave a temp ID .I would have understood if they dont help at all but funny thing is when I previously app**** they appreciated temp and the very same ID copy.I know numerous people they help daily with the same thing so why is a choose WHO i WANT TOO.

Unfair listing

I have been a loyal client of Atlas Finance & 3 months ago I requested for a settlement letter to pay off my loan. I paid up my loan but to my surprise, I still have Atlas Finance on my profile with credit bureaus showing that I owe them. Can this be sorted as it is affecting me.

ATLAS FINANCE - not doing their work correctly

Hi - I had two loans with ATLAS FINANCE and it was paid up between March and May 2025 - and to date they have not removed me from Transunion bureau and the turnaround was supposed to be 30 days from the date that it was paid. Just to find out no this is not how ATLAS Finance is working, I have sent numerous emails and made a lot of calls in the last 3 weeks trying to get the incorrect information removed to say I still owe them. But getting no where with them coming up with the excuse they take 30 working days to remove it well we now in October 2025 and the 30 days has elapsed 6 months ago I am trying to obtain a property but with this still showing as outstanding it's hindering me and it's not my fault - I have begged and pleaded to remove it I am so upset and angry with them this is not ethical. One was paid on the 17/03/2025 and the second one on 13/05/2025.

Atlas Finance does not want to send my payments to credit bureau for update

Atlas Finance does not want to send my payments to transunion,I made payment in August of R440 and again September R450 but these payments does not reflect on my credit profile, status still says I last paid in 2023.When I contacted them to advise, the manager by the name of Roderick Govender told me that the payments will reflect after 60days due to billing cycle of which is not true I did contact Transunion. This is not the first time my account was handed over but every time I pay DMC sends the payment to credit bureau for update. These people must send my payments to Experian. I am aware that the account will be closed after I paid the full balance,but what Im saying is they must send my payments to experian so they can update them,that will not take 60 days.

Reckless Lending, Unauthorised Charges & No Response – This Company Is Robbing People

I am writing this review to warn others about my deeply concerning experience with this credit provider. On 23/09/25, I entered into a loan agreement for R8000, repayable over six months.To make matters worse: I was charged for a Value-Added Product (VAP) of R4000 without my knowledge or consent. This was never explained or authorised. I was never provided with a copy of the loan contract or any of the documents I signed — a clear violation of my consumer rights. I emailed the company at ***********

Affecting my affordability as credit bureaus are not updated. My life is on hold

I had two loans with Atlas. The loans were all paid up in July.. It has now been 3 months. I was not shocked when i put in an application for a Home Loan and it was declined. I have logged several request and complained as I was assured that the relevant credit bureaus were updated. Only Transunion was updated. I am so disappointed as I had high hopes and now I am stuck in limbo. Can someone high up there deal with this urgently as this is affecting my life and well being. I can't get a car or a house. Really disappointed.. Please rectify ASAP. I am tired of this cat and mouse game.

Immediate closure of the account

I am writing to formally request the immediate closure of my account with Atlas Finance, account number [**********], which has been fully paid up as of 17/04/2025. Despite settling the account in full, your records still reflect it as open, and I have not received confirmation that it has been closed. This is now affecting my credit profile, and I believe this violates my rights under the National Credit Act. I am requesting the following: Immediate closure of the account Confirmation in writing that the account is settled and closed Update to all credit bureaus reflecting the closed status If this matter is not resolved within 10 business days, I will escalate it to the appropriate regulatory authority. Bonisiwe Ntombela

Atlas suspension

I’m very disappointed in the way Atlas has treat me after being their customer for 2/3 years now. I was recently told I do not qualify for a loan as the company I work for has been suspended from their systems. Regardless of my employer being suspended, I was the one that paid for my loans on time and with no hassles but now I’m left stranded by them. If it was up to me the one start would’ve been no star. I tried calling their head office 3 days in a row on ********** for more than an hour per day and to no avail, their lines are always busy.

Great assistance

I would like to commend Azarath Mickalin for always providing prompt and efficient service.. He always assists me and provides exceptional service!!! Thank you

Mr Tshabadira

Atlas finance doesn't remove their customers from the bureau enquiry

Empty promises

My debit order went off after they have assured me the loan has been paid off. I settled the account. You have inconvenienced me So disappointed

Atlas finance the biggest ****

The biggest **** in the whole world is Atlas finance. I paid off my atlas finance loan that has been handed over to css solution last year February which was 2024 till to date atlas finance still saying I owe them I requested the paid up letter from css solution again yesterday they sent the letter to me I emailed the letter to Atlas finance so that they can close the account when I call them they did acknowledge that they got my paid up letter but they are unable to help me to close the account they say I should wait for 30 days for the account to be closed the account that I paid it off last year 2024 February.

Dezi Atlas town centre

The lady dezi at town centre branch was of good help. Great customer service!

Atlas account paid up but they refuse to close it

I am very sad and stressed because my financial freedom has been compromised and shattered by Atlas finance, my account was handed over with Debbtec and soon as I got money I paid over the account on the13th of August 25 ref **********, submitted the letters to the bureaus. However Atlas finance department has not confirmed that account was paid. My credit life is my freedom I’d really appreciate if this is sorted out urgently

Settlement taking over 5 days

Dear Atlas Finance. You assisted me in need. Can I humbly ask that you allocate my settlement. I settled on the 3rd of September and to date nothing has been allocated and I am afraid the debit will not be canceled. I called yesterday and I was told my consultant is on leave and will be back next week and a manager will call me. I was just told I am still owing. I am still waiting. So the work is not assigned or someone does not do account recons.

Credit Profile to be Updated

Please update my credit profile with all credit bureaus for the last account settled with you. It's urgent.

Appreciation

I would like to give credit to Tholakele Mathenjwa by assisting me on the problem I had with transunion.

Mr Nicole van wyk

Atlas finance knysa thanks for excellent service you top good

Happy Customer

I have been with Atlas Finance for the past year, I'm happy with their service. Best customer service I have ever had.

Balfour Mall Atlas branch-Tshidi best consultant

I have been using the branch at Balfour Mall and dealing with the lady Tshidi..I must say..the service given is one in a million..she has a way of dealing with clients an angelic heart always there to assist..thank you so much Tshidi at Atlas..you truly are and angel sent at Atlas..

Appreciation to Atlas finance Gqeberha 2

Asemahle Dabula (Atlas finance Gqeberha2) thank you very much for your exceptional service. This lady was really friendly and helpful.

Atlas Finance Gqeberha 2 is the best

Thank You Atlas Finance Gqeberha 2 for your service, It was such a pleasure dealing with Asemahle Dabula I received great, friendly and efficient service

Happy Customer at Atlas

Excellent service very impressive manager is friendly and patient and supportive

Atlas Finance - George

I was assisted by the most professional and efficient person at Atlas Finance in George. She understood the urgency and within no time, i was sorted out. a person of your calibre is a rare find. thank you Talieta Du Plooy. I will certainly recommmed you to many!

Atlas finance Gqeberha2

I was served by Doli at Atlas finance with the best of service...hoping to come again in future

Awesome

Awesome team at Atlas finance Oudtshoorn, they treat you like family

Excellent Service

Received such excellent customer service from Deslynne at the Mitchell's Plain branch. Kind and Considerate.

Great Customer Service

I visited the branch in George not so long ago, and I must say I was impressed with the service, specially with Sibongile who was the one helping, she was friendly, patient and explained what I needed to know well. Great Staff.

very good service

very good service from agents at Atlas Oudtshoorn. I can defnitely recommend this branch

Complement

I would like to thank Sibongile for the excellent service yesterday. She was passionate and very helpful as she explained everything in detail to me. She definitely knows her job.

The best service providers

They a helpful and they give out the best customer service.

Customer service

Thank you Sibongile for the great service. You are a star

Talieta

Hi there..it was top of the range.im Very satisfied thanks 😊 👍

A Grown👑 to the best women special on a women's month

I am Thandeka Zimba live in George I went to Atlas Finance in George and I was helped by a lady named Talieta her service was wonderful to me she got patient with customers and she got good attitude her service was very excellent.

I had a fantastic experience thanks to Sinazo! From the moment we started interacting, she was professional, friendly, and incredibly helpful. she went above and beyond to ensure that all my questions were answered and that I received the assistance I ne

I had a fantastic experience thanks to Sinazo! From the moment we started interacting, she was professional, friendly, and incredibly helpful. she went above and beyond to ensure that all my questions were answered and that I received the assistance I needed in a timely and efficient manner. its so rare to come across such dedicated and service-oriented individuals. thank you, Sinazo!

Atlas George (Talita)

I would like to comment on Atlas George the consultant Talita is very helpful and she goes out of her to help where help is needed and very freindly to everyone who walks in the office.

Great customer service

Received a very good service from Ms Sinazo in the Oudtshoorn branch. She offers a great customer service with a smile on her face. I left their office happy and certisfied because of her and will definitely go back when I need helo

Atlas Finance George

What an amazing experience. Talieta at the George branch has helped me with so much. She really goes out of her way to make sure you have what you need. Very friendly and so fast to assist. Thank you Talieta for your excellent and friendly service.

Marolise you have earned my respect

Marolise at the Mosselbay branch has been an absolute star 🌟. Thank u so much for being so respectful towards your customer. I appreciate your service. Kind regards Wahieda Stander

Resolving issues fast

Thank you Marolise for attending so efficiently to my queries.I really appreciate your patience and understanding.

Outstanding service Marolise Mosselbay Branch

Marolise at the Mosselbay branch gave me outstanding service. If u looking for fast, effective and excellent service Mosselbay is the branch with the most helpful consultants.

Atlas finance

George branch...Talieta she gives the best service... always friendly and ready to help..... thanks for your great service...

Best assistance♡

I just want to say thank you very much for your assistance talieta from george , atlas

Atlas finace george

Exceptionally good and friendly service from talieta at atlas finance george...always very helpfull

Customer service

George branch.. Talieta ..your the best super helpfull and very friendly .. keep up the awesomeness Talieta

Clueless manager

How do Atlas Finance screen their managers? I was in Atlas Finance in mamelodi square the other day and I did not like the experience... The manager there is clueless. He speaks to the consultants as if they are his children in his house. Please somebody needs to bring him back to earth because you cannot speak to other adults like that. News flash those consultants are parents too and they are there for a reason, because u are a manager doesn't give u the right to belittle other people. You do not own Atlas Finance, you are also an employee. You should know better. I know a lot of managers that can treat their staff like humans and not dogs. Is it a policy in Atlas Finance that managers should belittle their consultants.. I would like to know so that I can take this to the ombudsman and advocate for those who cannot speak for themselves

WORST CUSTOMER SERVICE AND FALSE ADVERTISING

The worst customer service ,I app**** online and I had to reach out to them after two days, Only two be told be patient. If that wasn't enough I sent an email asking them to just give me a direct answer because I am providing my personal documents over and over because they keep asking for it. Eventually I logged onto my profile ,Said declined eventually didn't bother because I assume it was declined. Friday 5 mins before their closing time ,I get a call from a guy Hilton that he needs a confirmation letter ,I should contact him on the no he calls from and provides an email address. I sent everything ,on Saturday morning he then says no he will do confirmation with my manager Monday morning. He never called today ,I called and not a single person seems to get through to anyone in that specific dept at all ,in fact the agent confirmed i approve but they waiting on confirmation of employment. I sent an email to info, Just as useless. Honestly looking at all these reviews and bad experiences, I am glad it didn't go that far .But WORST CUSTOMER SERVICE EVER!!!!!!

Accused of Owing with No Proof – Still Waiting for Answers

I'm extremely disappointed with my experience with Atlas Finance. They've repeatedly accused me of owing them money when I do not, and have attempted to debit my account multiple times without my consent. Despite several attempts to reach out and request clarity or proof of this alleged debt, I have received no proper response or resolution. This kind of behavior is unacceptable and raises serious concerns about their practices. I expected better from a financial institution. I’m still awaiting a proper explanation and urgent resolution to this matter.

Atlas is not a good company and they are very unprofessional

I had a loan with Atlas finance which was settled last month on the 15th of July 2025 , I requested for my paid up letter which was sent by their consultant from the Dobsonville branch Connie, I asked them to update with the credit bureau since the account is being paid up , they never did that when I call TransUnion for my credit report it's shows that I never paid the atlas account which is paid up. It says I have an outstanding balance of R8000 when I call the branch the consultant who was assisting me said there's nothing she can do as long as I've paid my account I should let this pass. I'm so angry because this affecting my ITC profile. I'm tired of wasting my time with them ,I am going to escalate this matter to the national credit regulators aswell as the Ombudsman.

I'm very unhappy customer, i app**** for a loan at atlas finance and settled it, now that i called for a paid up letter and itc update they refuse to assist me. Agents keep on sending me from one to another, i need this updated please. you took my money a

I'm very unhappy customer, i app**** for a loan at atlas finance and settled it, now that i called for a paid up letter and itc update they refuse to assist me. Agents keep on sending me from one to another, i need this updated please. you took my money and i paid what i owed so please update and provide me the [paid up letter. ID number **********8080 my cell number **********2. im going to take matters to ombudsman if i dont get assistance.

Holding me Ransom regarding Clearance on Credit Bureaus

I have two accounts with you guys and I managed to settle all of them and they are fully paid up. The problem now is that you guys cannot clear me on Transunion and Experian. When I was owing, you were constantly phoning me 24/7 reminding of my obligation. the account was referred to Concept Recovery. Now the two of you are playing tennis ball and none of you guys wants to take responsibility as to who should submit the clearance to the credit bureaus. I am up to my wits end with this matter as I need this to be attended to asap. Please can someone take responsibility and clear my name on the ITC's. Looking forward to an amicable response and resolution regarding this matter. Please respond on my email or whats'app or my phone. Kind regards Disgruntled Customer

Atlas Finance overpayment

Hello Peter,we have a problem with atlas Finance My husband took 5300 at atlas Finance,agreement it was 4 months to pay now is more than 4 months an they deduct 2600 every month,is over payment please help,they even don't want to give him statement,please help.Samuel d lefu

*****s

Not helpful at all they are just ripping people off their hard earned money. I requested a statement I was told that the statement is not accurate, and the consultants tell the people especially the ones that are reapplying that there is a certain amount that needs to be paid in cash that was not debited to enrich thems

REFUND

I once wrote here and lady called me. I explained everything and I told her that I'm asking them to refund my R6600 because they failed to render the service that I was paying, which was a debt review removal. She promised to call me, but never call me back even today.

Atlas finance, George, Talita

Hi everyone, my experience at atlas finance George, with Talita was very good. She treats me with respect and is very friendly and helpful.

REFUND ME PLEASE

I them to remove my from debt review and I paid R2200 for 3 months. The last payment was on the 17th of April 2025. I've been waiting for clearance letter or something I got nothing from and there's no communication. When I'm trying to call their head office, they'll be like "wait I'll call back after mins" then after that they'll never take calls again. I'm asking for my money back. They don't want to pay it. I feel like they ****MED ME because I paid for nothing.

BAD SERVICE AS ALWAYS

For the past month, i have been requesting for a statement and paid up letter for my last loan which was settled. No one respond to email, they make promises telephonically and there is just no way to retrieve the documents from their website. Bad company

Bad Service

I need an updated statement urgently or paid up letter if the account is settled. This is urgent. I am not getting any assistance.

Atlas George

ATLAS GEORGE 🩷 They are reliable , honest & operate with integrity. I recommend them to anyone who is need of the loan. They always have time to answer any question I may have & provides me with all the options available. Their customer service is second to none 🙏

Yonela Madoli @ atlas finance pier 14

Special thanks giving Yonela Madoli @ Atlas Finance pier 14, i just want to say thank you for the best service delivery you gave me when i needed help. I like your character and personality . You are very professional at your job....keep it that way. Thanks sisi

Good customer service

Hi my naam is Julia Plaaties...Wil net comment dat Atlas finance se customer care is baie goed.Dankie Atlas dat julle altyd daar is as iemand julle nodig het.

False flag

Atlas finance the branch in Johannesburg Gauteng is such a bad company to deal its 2 years now they listed me for two accounts 1 does not exist and the other one has been paid for some time now. I can’t to seem to reach them on the phone or email it’s such an unfortunate situation I am dealing with that false listing that is on my name is blocking me from even getting my kids thru school I no longer know what to do in order to get assistance.

Frustratingly Slow

Compare To Other Loan Companies I've Used,This Company Is By Far The Worst. The Slowest In Response To Feedback. To Get A Answer Takes 48Hours..Like Why? Communication Via Email Takes Several Hours To Get A Response. The Website Has No "Login" So You Cannot Check Your Status Of Your Application. You Just There Waiting For Who Knows What. No SMS, Nothing. Documents Were Submitted Online. Yet A Agent Calls Asking For Documents I Uploaded The Day Before... Several Hours Later And I've Yet To Get A Response From Anyone

Exceptional Service from Atlas Finance (George Branch)

Exceptional Service from Atlas Finance (George Branch) I was thoroughly impressed by the outstanding service provided by the Atlas Finance George branch. Their team handled my request with remarkable professionalism and efficiency, making the entire process seamless and stress-free. What truly stood out was the speed of their service—once all required documentation was submitted, my matter was resolved in under 30 minutes. Equally impressive was the convenience of completing everything remotely, allowing me to finalize the transaction from the comfort of my home without needing to visit their office. This was undoubtedly a five-star experience, and I highly commend the George branch for their excellence in customer service. Keep up the fantastic work!

Respond me please

I don't understand why you have online portals if we are unable to get help from it. I app**** for a loan several times for on your portal. No feedback no nothing. Tried WhatsApp still no assistance. How can one get ahold of you if I can't visit the branch

GOOD customer service

I had a very good experience with (ATLAS FINANCE GEORGE) and the stuff is so friendly and so helpful and explain everything so good to you if you don't understand so good and since i came to (ATLAS FINANCE GEORGE ) for the 1st time few years ago this lovely lady (TALITA DU PLOOY) helped me every time and i had a good experience with her and she is so friendly and so helpful thank you......thanks ATLAS FINANCE GEORGE for your great service and support

*****ulent transaction

Very bad service wrongfully debited all my money on the 23rd of May now they aren't giving me a run around ,telling me stories what's worse I dint owe them .finished paying then in October 2024..

apprecian

atlas finance is thee best . they're so helpful in many ways . thank you atlas for making things much easier. confiding in you has been the best decision ever. the friendinest and helpfulness has been great. thank you so much

Atlas doesn’t want to close my account

I have paid atlas account in March 2025 but now in may their account is still reflecting as unpaid on my credit record. I emailed and called them but they keep on tell me that they have a system problem on their side and they can’t do it they will have to do it manually. 3 months later it still shows as unpaid where as I settled my account

Mr Jacobs

Best and fast service in George...AtlasGeorge👌

Customer service

The service was very good I'm happy

Very nice team

Good team ...been working with them for 3 years..thank you for helping us...you make our dream come true

Application pending

So far so good, please could you speed up the process to confirm my application...48 hours is very long, pls check my id and phone number provided in the additional information option below

Loan

Can i apply for a loan if i opened a other bank account because there was ***** on my capitec bank account please advice

Thato at Rosebank

I would like to commend Thato at the Rosebank branch of Atlas Finance for their exceptional service. Thato was highly professional, knowledgeable, and went above and beyond to assist me with my financial needs. Their friendly demeanor and attention to detail made the entire process smooth and stress-free. It’s clear that Thato is a valuable asset to your team, and I truly appreciate the excellent support provided. Thank you, Thato, for your outstanding dedication and assistance.

not updating on Credit Bureau

These people take forever to update information on credit bureau, they are quick to update negative information on credit bureau but they take forever to update the positive information

bad bad bad service

Bad service They dont respond i need loan telling me stories

Bad service

I app**** for short-term loan online and never received response. I contacted help desk and consultant checked system after 72hrs and advised that I await an outcome/feedback. I contacted them again after an additional 48hrs to ask for outcome and only was I informed that my application was unsuccessful due to verification documents not uploaded or lost on their system. I need to re-apply. The question is when she checked the system did she not see that the required docs are not uploaded/available and therefore what outcome was I waiting for. Terrible service standard they don't even deserve the 1 star I gave them

Five stars to Veloshnee Chetty!!!

I have never received such a brilliant and timeous service from a consultant- virtually even. I appreciate Viloshnee Chetty's service- we started off with a one month loan and because of the trust and relationship that we built- she was able to advise me as to other options that were available for me. I really appreciate the undeserved kindness and the professionalism. Thank u V.. I hope your firm appreciates you the way I got to appreciate your services even without meeting you. :-)

Viloshnee Atlas finance consultant

Viloshnee chetty- Thank you my sister for a wonderful service and going extra mile 👏

Over the moon

Norah - thank you for being my star during my challenging moment. You have really went above and beyond to ensure that I'm happy with the outcome. I appreciate your hard work and dedication.

Update Transunion

Why do i have to always beg you guys to update my account that i paid in January 2025. i have enquired with Transunion and the say the send you an email/ file to respond to. i have never been this ****ed two moths later my credit info is not updated

Unable to get a statement from the team

I am struggling to get a statement from you, Please email it urgently

**********080

Atlas Finance is NOT help full with clearing one's name if you are done paying them. Your Credit Record will not be showing you do not owe them. They will tell you they will clear your name but it will not be done.

Atlas Finance Call Centre KZN

I would like to compliment Thandiwe Maphumulo from Atlas Finance Call Centre KZN. Her service is excellent and she is always willing to go an extra mile to assist her clients. Keep it up Thandiwe👏🏽

Brilliant Customer service

I would like to take a minute to compliment Dudu from Atlas finance Cresta Blackheath your service was absolutely amazing , you are really an asset to the company and go the extra mile - keep up the good work Lance Apie 🙌👍

**********080

My account was paid up on the 3rd of November 2024. Atlas keep on telling me they are sorry they did not send the documents to the Credit Burau. After numerous calls they said they did send the relevant documents to the Credit Burau. Now today the 31st of April 2025 my Credit record still has not been rectified. Be careful NOT to have an account with Atlas Finance.

Terrible company with ******* malpractice!!!

So I'm back here to leave another review of how ***** Atlas finance is. Yet again they debited my account without my consent using a debit order mandate from last year. The consultant went and amended the debit order mandate, without speaking to me or confirming with me of they can debit my account on the 20th of March 2025. I have asked via email, to provide me with communication were I agreed for this amount to be debited from my account and on that specific date. The debit order mandate that I accepted last year was for an amount I was aware of, now they have *******ly amended the debit order mandate to a different amount without speaking to me. According to my knowledge, when you are going to debit someones account, you speak to them, advise them of the amount, agree on a debit order date, and then I proceed to accept a new Debit order mandate because I am aware of the amount that Will be debited on a date that I gave to the service provider. Now my problem here is I was never informed of this Debit and when I ask the agent by the name of Thandiwe, she simply said it's late interest and it's not a big deal. Well it is a big deal because If the debit orders was legally set up, I would have been aware of it, and I would have given a Debit order date that works for me. I never gave permission for my account to be debited on the 20th of March 2025, so why was my account debited. I want my money refunded and for Atlas finance to do things legally where they inform their clients of any debit orders that will go off their account. If they have any proof that I agreed to this debit order, then they are legally entitled to it. It's been a week now, and no correspondence from them. I want money back that was *******ly debited from me. I need correspondence via email, because I can not receive calls. I have sent emails, I need this resolved by end of business today, it's been too long

Service

I'm happy with the service l got from Atlas finance George branch ,got helped through my rainy days since l didn't have any savings but Atlas finance came to my rescue and l managed to help family back home through their service of cross boarder money transfers . Speaking with the service team helped me get exactly what l was looking for and l appreciate the service l got from the team in George Asanda ,Danny and Talieta ,they were so helpful throughout the whole process and l was more than satisfied with their service and l managed to get the loan within 24hrs

Disappointing service for financial provider

I've been trying to get hold of their debt review department for two weeks but failed, all the numbers I got are not answered the agents are forever busy and the reception is not answered as well. I was told my account is with Debt Tech but they also told me it is not with them. I've never been so frustrated just for a simple settlement letter

Poor service from Atlas finance and Bornman Marlow Inc

Please assist me resolving below case, Account number: **********, Matter Number: 2ATL4486, Creditor: Atlas Flow. I'm not getting any assistance from either atlas finance or their lawyers Bornman Marlow Inc. I have never taken any loans with the company, I've called their call centers many times without a success. Even the lawyers couldn't assist me, they couldn't prove or show any documents signed by me. My last option now it's logging a complaint with National Financial Ombud Scheme (NFO) (NFO). This issue is affecting my credit score and now I'm being told that I need to visit their offices in order for them to assist, I must spend my hard earned cash to resolve issues created by them

Not satisfied

They absolutely disappointing. Because why would a person submit an application the Monday today is Wednesday 48hrs later and still nothing has been done. This company is pathetic and unprofessional

**********080

I paid my account up in November 2024 and till today my Credit Record was not updated. I send my paid up letter all over but no one want to help me take the account off my record. Atlas keep on telling me they will update my record but they do not do anything. My credit score has been affected so badly with Atlas Finance. Think twice before you use them.

Online application not processed after 3 days still pending

Did an online application on Tuesday. To date I am the one who is running around calling with no assistance and they have unprofessional staff that is not ashamed to drop the call on your ear. I am so disappointed at the level of service I have been received, why make an online application available if your staff is not trained on how to retrieve and process such applications?

Ex employer

I used to work at Atlas Finance and to my information I worked on à backpay method .I resigned and never received my last payment. I enquired and now given the run around. Please intervene and help me understand if I'm wrong. Thanks allot. Vernol Weerwal.

Account Not Updated

I reported that my account is paid up and i asked to be removed on the credit burear or updated as paid up , i was told that its loaded on the system and it will take 20 days to be removed and im still waiting up to date .

No service at all

Second review after first one was not resolved.I paid my loan on the 23rd of January 2025 it is now the27th of February Atlas has not sent my credit file and my account reflects as new and has now added to my credit utilisation. Review done beginning of the month i was asked by Atlas to remove my review to which i disagreed to as my complaint is not heard and this is killing my credit score. Numerous times i have been asked for a screenshot om report to show that the account is still active and have sent 2 times already. If on the 1st i dont see any change on y report i will Follow up With NCR and National Financial Ombudsman.

The worst to deal with staff is just ***********

I took a loan with them in 2023 lost my job, while I was paying the well before, contacted them in June 2024 they said my account was handed over to Debt tec... never have I ever had these problems getting ahold of them over the phone, call atlas finance to explain in Johannesburg they say they can't help. Eventually in August I go to the branch in midrand a guy sends an email. I make a payment of R8577.11 as per settlement letter sent to me. In September 26. Until today, this shows on my credit records this payment shows I have never paid them... I can't do anything including finding a job due to this. My reference number was ********** . Contact number is **********. I will never advise anyone to do this ever... Silondile Dube

Finally got a paid up letter!

A lady by the name of Norah came to my rescue and I finally got a paid up letter. Thank you for your assistance!

Horrible experience

Im having such a horrible experience with Atlas Finance. The staff is *********** and whatever they feel is right. My salary gets paid on the 27th, and that information is visible on my bank statement as well. Why would you run a debit order for the 21st? I never gave consent for them to debit my account on the 21st because my salary is not paid on that date. so why does Atlas Finance do as they please. It seems to be a trend, reading all the reviews it clearly seems I'm not the only one experiencing such. This lead to my loan not being paid on time, shortly after that I was handed over. I never agreed for a debit order date of the 21st, but now I'm the bad guy. I made a payment agreement for the 27th of this month, but to my surprise they debited my account on the 21st and it was a double debit. I found out when I took my son to the Dr and when I had to pay my card declined, I was surprised because my partner had just transferred funds into my account, only to find that Atlas Finance took my funds. All of this is without my consent. I never agreed to the 21st, so why debit my account? I need answers because it seems your staff at the call center do as they please. They even send WhatsApp messages to clients. Im going to Right yo The ombudsman because it seems the call center staff have no idea on what they're doing. My son could not get treatment and I have to pay the drs bill all because Atlas Finance decided to do as they please.

Double debited and handed and handed over for collections.

Atlas finance's system of collecting premiums is horrible. It is either they are double debiting or debiting on a wrong date. Recently I have had hiccups with payments leading to arrangements being made for me to pay on the15th of January and the 31st to be upto date with my payments. I honored the arrangement. Atlas went on to debit making it two payments in one month. As if that was not enough, they handed me over for collections. I have visited a local office about the predicament but the calls and sms from collectors have not stopped. I wouldn't recommend anyone to make business with Atlas finance at this stage.

*********** business with *********** staff members

This is my second review of this business in less than 6 months, I have been receiving numerous Emails from a Company called ITC saying that my Atlas Finance account has been handed over with the amont of R8408.82 the latest communication been 2 days ago. I have gone and communicated with the branch manager on how this can be resolved but all they say is that they do not know of any hand overs as my account on their side is up to date. How is that i owe Over R8000 on this account whilst i am only left with1 installment to complete the loan and have never missed any payments. I am puzzled on how the said business got ahold of my account and why is atlas not taking the matter seriously. I took out a loan on their Elim branch. If they indeed do not know this business then it means that this business does not keep their clients information private. The sad part is that if they cannot get ahold of me they call my work number even those of my colleagues so everyone knows of my debts.

Poor service

I've been trying to make arrangements for my 2 loans but yet the service or lack of service from consultant happiness is absolutely appalling! No response or whatsoever. I'm receiving messages about being handed over and emails but this consultant does her own thing I'm responding to the emails but to no avail no response! So my question is do you want me to pay the account or just leave it as is?

The brokerage company refuses to withdraw clients' funds. There is no convincing answer to my requests. There is no connection with the broker. The funds I invested remain under the broker's control and I cannot get the funds back!

The brokerage company refuses to withdraw clients' funds. There is no convincing answer to my requests. There is no connection with the broker. The funds I invested remain under the broker's control and I cannot get the funds back!

******* Garnish For Paid Up Account

Atlas Finance is a ****. I paid up my loan in 2023 and now they are garnishing me for the same loan they sent me proof of payment for. How pathetic. I will be suing you should I not receive my salary. I have a paid up letter, proof of payment and communications that proof I settled my account. I label the garnish as ******* as no there were no summons from the court. All their documents they showed me have no dates nor signatures( they ****d to have numerously tried to approach me to settle the matter) I am reporting this to the consumer ombudsman and NCR

Bad credit bureau update

I have since asked you guys to do a manual ammendment to credit bureaus up to now to update credit bureaus you have not done so. I don't owe you guys

T fry

Good morning i would love to thank Talita at the hGeorge branch for her excellent work and walk that extra mile for the clients

SETTLEMENT LETTER

Poor service with unprofessional people, I've been phoning since Monday for a settlement letter instead they are sending me from pillar to post, their service is poor shame. What is it that is so difficult to email me a settlement letter of my existing loan?

BAD COMPANY ATLAS FINANCE

To the POOREST Company Atlas Finance. My name is Julyan Windvogel i have a very very!! bad experience with Atlas. I Applyd for credit repair last year in February, coz their is a flag on my name. This bad company atlas finance assisted me promise that they can help getting the flag of my name, i was excited. So i paid every month until last year November nothing happend flag is still there until this day. Im so shocked becoz they took all my money and dont care about me anymore, coz i try calling them they let u stay on the line and than the line cuts out or they put u threw to someone els also a negative... I just cant get hold of them the lady in the branch is also trying to help me but are also unsuccesful, The ******* are nowhere to b found, I will post my bad experience with them on every platform there is, coz people needs to know about them. If they want to get in contact with me my nr is ********** which they do have by the way, but dont care, coz the money was recieved, but im not done yet will see them on another platform again!!!!! BAD COMPANY ATLAS FINANCE!!!!!!

Annoyed client

Will never visis atlas finance branch ever again, how can a simple loan be three hours..you must pack a lunch box when you go there..it's ridiculous the system is so slow..you feel like leaving during your loan application because you hungry and annoyed..please update your system or close shop..

Credit Not Updated with the Bureaus

This institution is a headache , i paid up my account three weeks ago and until today the credit buruers not updated .

POOREST SERVICE EVER FROM ATLAS FINANCE HEAD OFFICE

I am deeply disappointed with the lack of progress from head office! It has almost been a week, and I'm still waiting to be refunded, especially after the friendly staff at the Mossel Bay branch helped me so diligently. Ilva Moolman, the branch manager has been in constant contact with head office, following up and the consultant Marolise giving regular feedback. Head office service sucks