Credit Matters Reviews

Difficult to get clearance

It is difficult to get a clearance even after paying all my debtors. Credit matters cannot find paid up letters from two debtors

Removal from debt counseling

An excellent, efficient service. Their professionalism is beyond measure. Transparency and prompt feedback excellent.Thank you Judie Knootze and your staff.

Credit matters service is based on lies.

Worst company I ever came across, firstly they placed me under debt review when I didn’t even need debt review or basically didn’t understand what it is all about. I’ve been under debt review since the age of 24, I am now 30 and wanted to clear my name but they are not assisting me at all after I sent all the necessary documents required to clear myself including paying them the fee they requested to remove me. After receiving my money, I know have trouble getting in touch with them because there communication is non existent. They are the worst people to deal with because when you call the company and tell them you have a problem they still put you through to the same person I am receiving no joy from or better yet no answer from. I don’t know if companies like this should even be in operation because this clearly a **** getting you on debt review and seemingly struggling to get you off. The lady I spoke to name is Fadwa and please any advice on how I can deal with this company will help.

Poor service

I send 3 emails, which I didn't received any feedback.

Pathetic Customer Centric - ******

I have lost patience with Credit Matters regarding their credit clear clearance process. I have practiced my rights multiple times however they are not coming to the party. They've requested me to send all the necessary documents (Paid up letters) I also went far as making a payment that was required but I still don't have a clearance letter. I have forwarded proof of payment as evident. The last communication I had with Kelly Smith was around 15 August 2025 from email address *********** informing me that she will forward the clearance letter by the end of the week but until now. Can someone from your office contact me and provide me with my clearance letter that is due to me. My contact details are Thembakazi Xegwana ********** and my correspondence email address is *********** I don't get feedback within the next 3 business days I will take the matter with Ombudsman if I don't get feedback by the 7th November 2025.

Debt Review - Credit Matters - Increases

Good Morning, Debt review is supposed to assist people who are in need and struggling, yet my debit order has once again been increased by R876.41. Our income does not increase, so these constant rises are not helping — they are taking food off my table. Instead of assisting people in need, this process feels like it is pushing us down even further. This is not the support debt review is meant to provide. Please urgently explain why these increases are happening and what can be done to actually assist us. Kind regards

HARRASSMENT

Harrassing me telephonically. I have not given you permission to call me. STOP! Next stop will be icasa. 4 calls a day EVERYDAY!!!!!!

Unauthorized caller

Keeps calling me without my permission. Never gave my number to them yet they know me by name. Violating the Popi act.

Credit Matters stinks - Chose Z-FIN pros

I signed up with these guys initially the first few months went well. Few months later I was in I was in a position to pay in full over 200k in debt cash to debtors that I owed money to this was 2019 Credit matters had made no contact with me and their system still showed that I owe money to RCS and others when in fact I had paid in full and got a paid up latter. Be careful with these guys they ***** you credit up further. Credit matter did not help me in the least bit but rather made things more difficult and to date has not helped me. I had contact everyone I owe for settlement of which I settled and then the crying out to my debtors for paid up letter, The cash and payment was my responsibility whereas the adnin,. call and co-ordination should have been done by Credit Matters. Save time energy and money and chose in fact with Z-FIN instead, they are on it all the time. I called in on 2 May just before 15:00 and spoke to a very bad attitude person called Lee I then insisted on a superior Dom who was extra rude and since this person said the call is recorded I hope management higher than her listens to it and reprimands her. She says let's speak like adults works herself up I then meet her energy and I'm at fault Rude and of no help. Since you Dom so nicely rudely explained that the calls are recorded I hope you senior management listens to my call Friday just before 15:00 5 May Lee and Dom both very rude poor service from day 1.. I paid all my accounts to to date I should not have any debt yet Credit matter who has not made contact or done anything for me want money from me For what? What have you done foe me after my monthly installments? I had to get settlement and paid up letters myself

Worst experience in my life

Worst experience ever , brought me into more trouble than help. Messed up my credit profile further. Go with z-fin instead . What a waste of time , money and energy. A lady by the name Dom and a guy named Lee were unbelievably rude.

Use credit bearue

I don’t know why they exist bcoz noone ever answers their phone or give you feedback after logging a dispute on your credit report. This is affecting our lives and finances and they seem not to care!!! Useless!!!

Clearance certificate

I am extremely dismayed by ********* conduct of Credit Matters. I need to share my frustration to the Nation of SA. They are doing their best in a very excellent way to deepen the pain while it hurts most. I entered into agreement with them in 2017 for debt relief. In 2018 I realize I was going backward. I started paying for my self. Except three accounts which was Mortgage Absa, Standard bank revolving credit and MFC for for car. I also paid them without their arrangements until I finished. In 2024, I paid up these major accounts after I retired and submitted my proofs of payment. I inquired where to submit my documents. I called everyday no response. Then one day I got their WhatsUp number, I furthered my frustrations as no one would allow me any finance support to buy on credit. I wrote an email to NCR, I tried Umbudsman and was referred to online lawyer. I was cared if it was not a **** I made calls seeking for my clearance certificate. Finally got an email of *********** I reforwarded my proof of payments no response. Can I be assisted from this Mafia company. Since 2017 until now my life is stuck credit matters is more than suicide or hangpal. Please help me. I paid all my debts 207 000 in August after my pension payout I was left with nothing. Any intervention that can assist can help me out. Kind regards

No response.

I have been Emailing to get a clearance letter for over a year now. Ive Recently been in contact with Ebrahim Jansen, who has now again just gone quiet with no response to my emails.

Not satisfied

I'm not happy at all with the experience I received When I signed up I was advised that first payment goes towards the fees and 2nd payment goes to my debt however find out that was totally a lie I did 3 payments however it was still going towards the fees Now if I request to suspend was advised in order to be removed i need pay all my debt before they can remove me however the agreement was to pay for foschini and MTN and they will remove me Now it not the case I need to pay all my debt to remove me what the hell is that because home loan it 20years so they telling me I'll be under debt review for 20years because they failed to oblige with their contract

Credit matters have misplaced their respect

I don't know how say all but yeeeeeer F**k,i joined around 2014 then stopped 3months later because i was going nowhere slowly,they been deducting huge amount only to pay 40/70 to creditors,i settled my other account within 6months and loan this year.now i have all my account and debt free i called them asking to remove me,there was this lady very rude talked to me like a child.i got angry and decided to go somewhere else where i will be treated with respect.now they refuse to do tranfer to my new people, then got a call from Don tried to explain to me and i s aid NO,she then had audacity to tell me "what will i do if she refuses to do transfer?",i got angry and went over the roof.this circus company have no respect for people works like money laundering

Very thorough but?

Very thorough, although communication can be improved, i had to go all the way to their offices to get information which could have been provided telephonically or via email, was very inconvenient for me to drive all the way up to the top floors to get to their offices what a headache that was.

Credit Matters

Has helped me when it was Covid and very good service.

Bad Service

Very bad service indeed. The phones are not answered. We have been contacting them since last year September. It took them three months to give us banking details after paying in November. To this day we are still waitng for Clearance Certificate. What a service, its so bad you dont have words to discribe this company.

Credit review

Good afternoon! I took a TV and a fridge at Bradlows store in Richards Bay. I started paying up until COVID came. I lost my job. I was unable to continue paying the store. So now I have got a new job make an arrangement with Acquifin Pty Ltd to deduct R1200 every. The biggest mistake they made was to my credit of R32000 as an installment.so now I can't get a loan,or even to open an account at any store. I am really stucked.Can you please assist me. Bheki Nxumalo

very good experience excellent 10 stars

Hi It was really good and amazing the help I got from Credit Matters. Credit Matters staff was clued up on everything and they helped me with my debt like really helped me with my debt. Everything is great now Topnotch service

They assisted me. Thanks

They actually assisted me with my credit, thanks so much for your kind support. I was really down.

Chose Credit Matters instead of my own Banks help-Best Decision

So I needed help with my accounts as I was not surviving the month any longer-The installments was high but it left me short in the pocket every month.I approached my bank and they told me not to do debt review and that they can help me-To my alarm iIwould pay way more interest and end up paying much much more that what I owed. The consultant had the nerve to tell me that they can't change my interest rate and I will be paying more as I am requesting the banks help!!!! I I contacted credit matters against my wishes just to hear what they can offer me -and surprisingly they not only reduced my installments but also my interest rates and my timeline that I will pay -Best decision i made-I feel so relieved and together and feel like I can genuinely breath again-Thank You Credit Matters -You made a massive difference in my life and my mental health :) Thank You-I sleep way better at night and have my lust for life back thanks to your process.