3.8/10
Our Score
Rating Breakdown
22 reviews
✓ Verified
🛡️ Our Honest Take
Let's be honest about what EXEL Finance is and isn't. It's not a slick fintech with an app and instant payouts. It's a debt counselling and small loan provider that, as of our review, has no functioning website. That alone is a red flag in 2026, when every legitimate lender should have at minimum a basic digital presence. You can't apply online, you can't check rates online, and you can't see their full fee schedule without making contact.
So what does 35% per annum actually cost you? On a R5,000 loan over 90 days, you're looking at interest of roughly R437. Over the full 180-day term, that climbs to around R875 in interest alone, before any initiation fees or monthly service fees which, to be clear, we could not independently verify because there is no website to check. Under the NCA, lenders are capped on what they can charge, but the total cost of credit depends on those additional fees, and EXEL hasn't made that easy to confirm.
The rate itself, 35% per annum, is actually one of the more competitive figures in the short-term lending space. Many lenders charge the maximum allowed under NCA regulations, so if that 35% figure is accurate and inclusive, it's a point in their favour. But that's a big if.
Customer reviews we collected paint a mixed picture. With only 16 reviews and a trust score of 3.7 out of 10, there's not enough data to say confidently that most clients walk away happy. What reviews do exist suggest inconsistent communication and slow processes.
Is EXEL Finance worth your time? If you're specifically looking for debt counselling and can't access bigger, more established providers, maybe. But as a straight loan option, there are 28 lenders ranked above them on our site with better scores, clearer processes, and working websites. That's where we'd start.
All Reviews (22)
Happy client
Excellent service from Exel Finance I am seeing the difference, you just need to make sure that you honor your commitment as outlined. I some times get friendly call from the team just to make sure that I am not being harassed by creditors. Great job guys keep it up
GREAT SERVICE
I recently joined EXEL FINANCE last year December right after I received my bonus, I wanted to save more from the money I had at that time. I made a good decision because I also have a lot of savings now after paying my accounts month end. I would suggest that you join this company, you will also see a big difference with your finances.
Good customer service
Exel Finance , is the heaven for the needy, they are professional, understanding our needs, they give us feedback. loyalty is their principle.
Happy Client
I joined Exel finance last year around June I was under another company I do not want to disclose the name I thought the company was going to assist me me since they promise me heaven and earth ,So exel Finance called me and told me about the Rehabilitation program ever since I joined them I saw the different to my account . Now to everyone out there who need assistance I believe Exel Finance is the best you won't regret it .
Credit Active Again!
I was honestly at the point of cancelling my contract because I did not fully understand the process and felt uncertain. After speaking with Onke, everything was explained clearly and patiently, which completely changed my perspective. Today I am grateful that I did not walk away. The guidance and support I received helped me regain control of my finances, and I am now credit-active and debt-free again.
Exel Finance
WOW Exel finance Indincedile shame ***hulu ematyaleni wan ngoba ngoku umntu uyawubona umahluko ematyaleni wakhe ngoku ndandibatalangokwam ndandinga boni nto kodwa ngoku umahluko mkhulu gqiti
Debt Rehabilitation
I would to extend my gratitude to Exel Finance and my Portfolio manager Aubrey for assisting with their program I was being overcharged, now my interest rates are fixed and reduced and I can see a difference with my balances. I will definitely refer others.
wonderful service
wooooow thank Exel finance you are assisting to remove my name under debt review and boost my credit score now I am willing to use my accounts again
Exel finance are Tops
Exel Finance has really helped me and I am almost done with all my payments. The people I have dealt with has been absolutely friendly and professional. I will gladly refer and advise anyone to use them. Well done Exel Finance you are absolute stars.
Exel finance bad appalling service and abuse
Exel finance is not a good debt review company, I have experienced the worst service from poor communication and the bank trying to repossess my vehicle twice from June 2025. Currently I am in arrears with MFC and continously get messages about my arrears and possible repossession of my car, i have requested cancelation of their service since December 2025 but they are refusing to transfer the current agreement and continue to debit my account. I have contacted NCR out of desperation, don't join this company if you don't want to ignored and abused
EXEL FINANCE ****MERS
****mers. They have ****med me more than R30000 in the name of paying my creditors but since joining EXEL FINANCE in September they haven't paid a dime. Creditors are now at my back. Beware of EXEL FINANCE
exel finance a **** run by Zimbabwean to milk gullible South Africans their last remaining cents.
It has been 4 months since they deduct my money and never delivering, I am 3 months in area and the company makes sure that you can't pay the debt yourself. they go to court to make sure they milk you thoroughly, I am now trying to find out what is needed for me to do to get out of this hell. also their address is a lie, I was there today on 03/10/2025 and they don't exist there. 6 Hans Strijdom, Ave Tulbagh Center Office no. 806, 8th Floor, Cape Town, 8001
DISSATISFACTION AND WANT TO CANCELL
POOR SERVICE AND LACK OF SERVICE. NOT TO BE TRUSTED AND BAD COMMUNICATION. I AM TRYING TO CANCELL BUT THEY GIVE ME THE EMAIL THAT DOES NOT HELP AT ALL. I REGRET JOINING THIS COMAPNY
Not happy with service
Not happy with service. No feedback. On my request to be removed from debt review.
EXEL FINANCE ****
I WOULD LIKE TO WARN ANYONE THINKING OF TAKING ANY DEAL GIVEN BY EXEL FINANCE. THEY HAVE BEEN DEDUCTING MONEY FROM MY ACCOUNT, AND TO THIS DAY, NO COMMUNICATION. THEIR NUMBERS STOPPED WORKING, THEIR WHATSAPP NUMBER IS NOW SILENT ALL OF A SUDDEN, AND THEY STILL MANAGE TO CALL ME TO GIVE ME A NEW DEAL, BUT WHEN I TRY TO ASK ABOUT THE CURRENT ONE, I END UP ON A DROPPED CALL.
Do Not Trust this company!
It’s been 3 months, no communication has been issued from this company regarding removing the flag , no updates no statements what kinds of a company states they will help people then fails to communicate with them even when concerns are raised? Their office number doesn’t go through but when then initiate the process they will call you everyday they do not allow you to even cancel their services all they do is communicate with you via WhatsApp and keep deducting money your creditors sent pay you get handed over to lawyers while under their program they’ve messed my my credit status even further!
EXEL FINANCE
<div>I am very upset with this company. I received a text stating that I consented to the request for my credit report, which I did not do. An agent called me in the morning, and I informed him that I was not interested in what he was offering. He then said he would have his supervisor call me. The next thing I know, I receive a text confirming that I gave consent.</div>
****mers
They are ****ing ****mers. They took my money, without any signed documents or even my debt file. They are refusing to pay my ****ing money back. Instead of helping with my financial situation, they just ****ed it up and made it worse. Please don't trust this company, it's a *****...
Exel finance ****
They called me wanting to put me on debt rehabilitation. I considered it however i did not go through with it. They then debit my account yet i am not their client. You can not even get them their numbers do not work. These people are a **** do not trust them 1 bit.
EXEL IS A MESS
Good Afternoon If I can rate Exel Finance I can give the 0,00 members must stay as far as the can from them they will mislead you, rather take your money and be registered as a slow payer that wasting your money to them, and your own arrangements with your creditors. They are situated in Cape Town and honestly speaking they won't give you exact address and they using our South African sister to mislead you over the phone. At the end of the day they are misused to earn peanuts.
REFUND MY MONEY
Had telephone conversation with a lady called Thimna from the 15th of February and I asked her if their calls are recorded for future reference. She said yes as they claim that they are not a debt review company, and they said you can cancel immediately if that is not happy. I realised that they are debt review/ counselor i called them to cancel cause I can manage to pay my accounts. They took my money from a bank, and they gave me false information about their pysical address cause i was there to verify the address and the security guard in that building confired that they left the building a year ago, and they could not provide me with the agreement form as they promised. They can't be reached you get them only on whatsapp they can call you when you call telephone numbers are not working they do not even respond to emails. I've been talking with Timna but when my money was debited Thimna was not allowed to engage with me only Kaycee Dube is the person that you can speak with Thimna is a robot now cause I want those recorded calls with her and they must be published to prove that i am not thumbsucking what i wrote here.
EXEL finance does not bring relief r
Feels like I'm being ****med. No proper communication. No statements no feedback. Had to pay arrears on accounts. Car almost repossessed. Now want to exit but the consultant is giving me a thousand excuses. Very very UNHAPPY client.
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