Makanda Finance Reviews

Horrible customer service!!!

Since I requested a refund of R545 due to being debited for an amount over the balance. They are literally ignoring all sorts of communication from me.

Poor custumer service

Settled my loans with them long time ago, yet it still shows on my credit record. Being trying to get Makanda finance to remove it, but no luck

Unresponsive emails

It’s been two weeks asking for paid up letters but nothing no response nothing

Makanda Finance – Unprofessional treatment of employees

My experience working with Makanda Finance under Mohammed was extremely disappointing and unprofessional. Employees are expected to work hard, do debt collection, and use their own resources such as airtime and data, yet salaries are either paid late or not paid at all. When it is time to be paid, emails and messages are ignored, and there is a very arrogant and dismissive attitude from management. Payment promises are not honoured. You are told you will be paid on the 6th of the new month, but this does not happen consistently. The basic salary is under R2000 per month, which is already very low, yet even that amount is treated as optional when it comes to paying staff. Overall, this company shows no respect for employees, no professionalism, and no accountability. I would strongly advise anyone against working for Makanda Finance or for Mohammed. It is not worth the stress, financial loss, or disrespect.

Makanda Finance is unprofessional, unresponsive, and misleading – avoid at all costs

I have had an absolutely terrible experience with Makanda Finance Solution. I requested a loan cancellation / settlement letter more than 10 days ago and despite multiple follow-ups, emails, and escalations, I have received zero response. No acknowledgement, no explanation, nothing. To make matters worse, I was told to “speak to Thobile” to resolve the issue. I did exactly that, repeatedly and was completely ignored. This is nothing but deflection and a total lack of accountability. On 16 January, I physically went to the address listed on Makanda’s website (1059 Francis Baard Street, Hatfield, Pretoria) and discovered that there are NO offices at this location. This is extremely concerning and feels deliberately misleading. Because of Makanda’s failure to issue a simple cancellation letter: My credit profile is being negatively affected I cannot resolve my Experian dispute I have wasted time, money, and effort I have been put under unnecessary stress This is by far one of the most unprofessional and frustrating financial service experiences I have ever dealt with. A registered credit provider should not operate like this. I have now escalated this matter to the National Credit Regulator (NCR) due to Makanda Finance’s non-cooperation and lack of transparency. ⚠️ DO NOT deal with Makanda Finance unless you want to be ignored and misled. ⚠️

I hope they go out of business!

If I could give a zero, I'd do just that. What a hassle trying to get a refund after I they debited me after I settled via EFT. The different department don't seem to know each other. The refunds department doesn't respond to emails. What a frustrating experience this has been for me. I hope they go out of business soon! Karma is a *****!

Blacklisted for two (2) years by Makanda Finance YET my balance is zero!

The last time I borrowed and paid Makanda Finance in full was in January 2024. The amount paid for this last loan was even a little more than what I was supposed to pay, and they were owing me a refund which I gave up on after numerous phone calls with no luck. This company has listed me on credit bureau for old amounts from 2023 or previous years (which had all been paid). This has gravely affected my credit record, and I cannot buy anything on credit for the past two years and all my efforts in writing to them via email requesting assistance have fallen in deaf ears. I would really appreciate urgent assistance regarding same as emails sent to Experian and Transunion have not assisted thus far.

Refund immediately

They deducted money from my account. I was told to send an email to *********** but there’s no response tried to call them countless times with no luck

They dectucted an am...

They dectucted an amount of R705,15 on my account on the 28th of November I never took a loan with them in October

Makanda Applicaton

How long do they take to approve an application? ON the Website it states - "Our application form should take you no longer than 5 minutes to complete. Usually we’ve processed your loan a short-time later with the money on its way to your bank account in minutes." According to the Whatsapp Agent it takes 7 Days

Makanda finance what's happening

Makanda finance used to be a reputable loans company that provides excellent service but I don't know what's happening ,on their WhatsApp group these days they reply after a day or 2 or just plainly blue tick their clients 😔

I would like to writ...

I would like to write a review about Budget Insurance

Disappointed client

Did an application with Makanda finance they send me an approved email but when you follow up via WhatsApp or email regarding pay out they fail to respond poor service very disappointed client

Debit order issued resolved

I was having debit order problem with Makanda since January, my account was double debit in January but now it has been resolved, my money paid back to my account. I did another application and De*****eck has been going smoothly. Thanks to Carolina M.

****mers

I took a loan in 2022 and it was paid up but it was not removed in my credit bearue account then in 2023 i also took another loan which i paid in feb 2025 i was given a settlement of 800 i paid in full and receive a paid up letter now i need a paid up letter for 2022 loan im told i didnt pay the loan ya 2022 while i did how did i receive another loan in 2023 if i didnt pay them in 2022 and the 2022 loan its 2 account which are open same day how can i be approved for 2 loans same day these people are ****s i cant get hold of them i have sen emails and call them multiple times number is not going through all i need is for them to remove my account from credit bearue i even lost a job opportunity because of them

ABSOLUTELY USELESS ACCOUNTS DEPARTMENT DOES NOT KNOW WHAT THEY ARE DOING

They do not answer their phones, when you request a statement they refuse to give you a statement that shows your outstanding balance, they say you mist first settle before you can requests a statement this is really stupid can someone really pay an amount without the relevant proof of what is outstanding.

****

They trade as Makanda Finance they keep sending u documents that you need to pay like loan legalization fee R2449.00 I fell for it because of my credit score then send u one where u must pay cost of transfer another R1998.00 then send u a prove of payment then the next morning a SOUTH AFRICAN REVENUE SERVICE TELEX & CREDIT DEPARTMENT letter that said (It has come to the noticed of the Telex Department regarding the transferred of the fund money to your nominated Standard bank account in South Africa. After careful study of the transaction documentations, it was discovered that the Mandatory Tax Clearance Certificate of the Funds is missing in your file) And the another R 2890.00 this people are taking money a said that the money will be refunded with your loan This is there website they operate from https://www.makandafinanceloan.co.za All is legit on the website even the address This is the Original Makanda Finance website www.makandafinance.co.za

Need to remove paid up loan from the credit bureau.

Loan that was settled last year allready still reflecting at the credit bureau. Emails was sent to Makanda to please remove, but they don't even bother to reply.

Makanda fails clients

Makanda is paidup and failed to sent a paidup letter which leaded us to contact the NCR. Up till today the no one reached out to us. We now hoping that NCR will be able to assist us with them.

MAKANDA FINANCE EXCELL IN BAD SERVICE

They do not even deserve 1 star- Unprofessional and inconsiderate- they think our money grows on trees, Sanelisiwe is not even bothering in replying on my emails now, none of their contact details are reachable- more of a **** if you ask me- since 3 Feb 2025 they have to come back to me or paid my refund which they worked out and still ripping me of on it- last response was refund is 7 days - now its the 14th of February still no words- I escalated to Raisibe- who has also read my messages but no response- They a bunch of ******

POOR SERVICE- NOT PROFESSIONAL

I had a balance outstanding, made arrangements for 2 months, Makanda debited my account November & December 2024, my account was now fully paid- Makanda debited my account again in January 2025, not only are they had to reach they hardly respond to email as well, I queried my account and requested a statement, they sent me the statement still reflecting the balance I owed even after they collected money 3 times- they they requested I provide proof, which I did, they then emailed saying they owe me refund payable in 7 days- I still requested the updated statement after they app**** the payments, to date they are not responding- the refund amount they say they owe to me I do not agree with it as they were supposed to refund me full amount for the January debit order but that's not the case - They refunding me less a hundred and odd rands yet they not providing the reason why, They give POOR service and not taking their customers serious, they have no sense of urgency- I will never recommend Makanda Finance to anyone.

Terrible,

Terrible,