PrimeLoans Reviews

Loan got approved on 14March 2026, debicheck mandate approve but still today no funds reflect in my bank account

Loan got approved on 14March 2026, debicheck mandate approve but still today no funds reflect in my bank account.poor service delivery.via email spoke to a consultant,Jack but till today no responds😡

Double Debit

Good morning my name is Charlotte MoyoID number **********083. I spoke to Shanice Friday about a double debit that was done in my account. she promised to come back to me in an hour but never did. An amount of R1490.85 was deducted which was the correct amount then an amount of R1619.86. Please can I have a refund for this amount. I have been trying to get a hold of someone to help me but have not had a response since this morning, Not on your chatline, or e-mails. service is pathetic to say the least. You take people's money I think I am going to reach put to the ombudsman. I want my money.

Refund

I made a payment on the 4th of March 2026 . However they debited on the 13th , I need my refund back , I can’t make any call going through to their company they are not responding to my emails

Excellent service

The best service ever! quick service and very trustworthy thank you so much.

They are exceptional

They are exceptional. Their responses are swift and provide excellent customer service and support.

Satisfied customer

My issues were resolved very quickly. Glad that I was called and assisted.

Primeloans

I have been using the service since October. When I app**** in January, my application was declined. I app**** for R500 on February 28, and soon after, I began receiving emails and SMS messages stating that my account has been handed over to Landau. They called me, and I informed them that I do not have any outstanding balance of R2203, except for the R500 loan that is due on March 27 this month. I have been trying to call Primeloans but cannot get through, and my emails go unanswered. Even the chatbot has not responded. I am feeling very frustrated and disappointed.

*****ulent account

I’ve never app**** for any loan especially not with a payday loan company. When I check on my credit profile, you’ve listed me as a customer. How was this loan approved without even contacting me. Your call center is designed not to accept calls from people and I’ve also sent 2 emails a month ago, still no reply. In 48 hours, I will be escalating this matter to the ombudsman

Satisfied customer.

I am so happy that my issue got resolved efficiently after posting here on this platform. The efficiency I got was so amazing. The agent who took my call, whose name is Vuyo, was calm and empathetic, and I did not even have to wait longer than 20 minutes. They were returning calls and apologized profusely. They said they were having technical issues. I just wish that they can communicate when they are having issues. Thank you so much, Primeloans.

Worried and scared Prime loans customer

I am not happy with Prime loans at all. I app**** with them last week friday accepted the debit order mandate, but nothing. I called them more than 20 times now. I sent countless emails to them. At first, for them to send me the madate an agent called Sinazo assisted me. She was efficient after her call got the link for the mandate accepted. Then, I called again and received no response; I would be on call waiting for the call to be picked up. After 3 minutes, the call would drop. On Monday, 02/03/2026, A Brent responded to my email said they are having technical issues. Their website has been down since Friday. The debit order mandate is active. Are they still in business? I am worried. I am actually literally freaking ourt can someone please help, advise please. I am sitting, not sure if I was ****med, approved for a loan, or they are really having an issue. I also went on their live chant sent them screenshots of the legging webiste no response. I find this very unproffessional and it is worrying me at this point. Gosh, I have their live debit order mandate with me that I can not dispute because they do not pick up.

NO STATEMENTS NO PAID UP LETTER

I am still waiting for my statement, As I have made a payment and Used my ID Number as the reference number as per the instruction on the settlement letter I received from PrimeLoans. It’s been 2 weeks now still no statements showing any outstanding amount.

Happy Customer

They helped me when I needed help, and they were very quick. It took them about 45 minutes. But you are not answering your phones and emails. How do we change the cell phone numbers? If possible, can someone please help here.

Awesome service

Awesome service from Donnay. Great talking and working with you over the phone

I don't know how you feeling weak up every day just to Rob people hard earnings

No worries prime****ers today is your last day to do the right thing I app**** remember last week Friday morning even today yet no help no response but the debit order is active and I haven't received any funds today is your last day, am going to my bank to withdrawa bank statement as a proof that I haven't received any payment from you and close the bank card take the statement to the police station as a prove then me and you will see each other in court, you think that you smart enough guys and you not good will deal with you.

Financial ****mers of the poor

Definitely they but about to help people but **** them,Last week Friday I paid them using Capitec pay but still they set off a debit order.now they not answering my calls or emails so that they can reverse my money.They take people’s money and go into hiding.Lost over R300 airtime calling them and they not picking up.Now i will hand over everything to the SA police cause most definitely they stole my money!!!!

Bad service

Here I thought I was the only 1. Seems like most of us app**** on Friday. I sent a mail, no response. I was on their live chat today and was told money will be paid in by 8pm. Still nothing. Not a first time client but very dissapointed.

Bad loan services

I app**** for a loan last week Friday submitted all the paper work debit order was set I appreciate the approved the debit order check on my app up until today no answer mor money in my account I called,emails more then 10 times to find out what's going on but no answer I am not gonna pay for anything I didn't receive this is the first time I've experienced such poor service from them

No response

I’ve been taking loans from Primeloans monthly and paying on time On Friday 27 February 2026 my loan was paid up and I reapp****. I had an error during the application and since was unable to complete the application. I then tried contacting them on their support number without anyone answering and sent multiple emails to their accounts and support mail with no response. I also tried calling Lendplus which I believe works with them and they keep giving me the same number that doesn’t work. I left my number for someone to call me back since last week but no response.