SA Home Loans Insurance Reviews

Disappointed on SA HOMELOANS

If you want to buy a house and SA homeloans gives you a full package on insurance, less interest rate, think about your peace of mind. I'm suddenly expected to be a building expert and know that my roof has bolts and so on. How is it my fault cos I've never been inside the ceiling? Their insurance always avoid to pay at all costs. I want to move my bond and everything to another bank. When interest rates go down, they review 6 months later. It's a mess. They refused to pay for rain damaged because there are no bolts, that's weired.

Rejection of my claim for my outside ceiling area

This is the worst insurance ever I put the claim for my outside ceiling few days ago that was damaged by the weather and they reject the claim.. and yes they are always looking for the reason to reject the claim and I've been trying to cancel them since I am not happy with their services but they refused for me to do so they are the worst insurances company I don't want to work with them anymore

SA Homeloans the biggest ******

This is the worst company to be insured with. They look for reasons to reject with the help of a horrible loss adjustor. I thought an assessor supposed to first assess but they send a loss adjustor to basically question tenants that moved in days before the damage was done. They look for reasons to reject. There were before and after pics of a DB box and an invoice to show it was fixed but it isn't even in this loss adjustors report. What happens to that? Are they even allowed to say it's in a previous claim when it's not, I've asked for proof of this but don't think they will send. Worst company to do business with, they used to send Assessors but to save costs I'm assuming, send people who don't even know what they are looking for. Will definitely change insurers, this is the worst company I've ever dealt with.

Leaking pipes in the wall

The geyser pipes leakage in both bathrooms right inside the walls. Reported to SAHL Insurance and we told that they do not cover the pipes now the tiles are falling off due to this severe leakage.

Diamond In the Rough

I took home insurance with SA Home Loan. I followed all required steps to cancel the insurance; this department did not act on my request and left it unattended for 2 months. This department did not even take the time to respond to my calls when I called to inquire about the progress on the cancellation. The sole individual who accepted my case and made sure the issue was settled was the Helpdesk Supervisor, Mandisa Nyaba. The most disappointing aspect is that even the accounts department could not process the refund promptly and to the right account. If Helpdesk Supervisor Mandisa Nyaba had not intervened to fix the complications created by these two departments on my account, I would still have an unresolved issue and be left waiting for my money, questioning why these departments are unable to fulfill their responsibilities and be left frustrated. These are the reasons why I will be leaving the business. The customer retention team ignores these issues, but they continue to contact me to check if I'm still satisfied with the service I'm getting. I want to express my gratitude to Helpdesk Supervisor Mandisa Nyaba for her excellent service and assistance; I hope she gets promoted to a higher role as she is an invaluable asset to SA Home Loan. I appreciate all your efforts in resolving the issues created by the other departments regarding my account. Keep Shining.

Dispute of rejected claim

Dear SA home CEO "I'm writing to express my disappointment with the rejection of my recent claim. I believe the decision was incorrect by the assessor who didn't even seem interested RI Jo Builders My garage roof is badly damaged by the rain we have been experiencing but the assessor was just rude and gave false report that it needed maintenance while it's very clear and I pay my premium very well but the service is bad I hope you'll review my case again and reconsider the decision.

Being targeted by SAHL insurance

My SAHL insurance claim is rejected as I complained about their lack of communication and claim taking almost 25 days with no communication from their side

SAHL Insure bad service

I have logged a claim on the 5 of December 2025 and today on 7 of January 2026, i haven't received any feedback, when i called I'm been told that is the delay because of the festive season and later on the story change to the contractor's delay my advice to you don't insure your home with SA Home loan

SA Home Loans Insurance

Good day. My complaint today is with SA Home Loans Insurance! I made a claim on the 13 Jan 2026, against 2 aircons not functioning. Aircon 1 in the bedroom 2 yrs old, and aircon 2 in the lounge. This is the sequel of events regarding the claim :- 14 Jan - Digiair visited. Assessed 16 Jan - Audnet visited. Assessed 20 Jan - Vukani, the claim consultant emailed saying the claim has been rejected. 20 Jan - I rep**** to Vukani, informing him that I am not happy with his decision, and i want the manager to contact me. This did not Happen , and so I decided to call Manager on ; 21 Jan - Spoke to Manager . She said she can't help and I must appeal. 21 Jan - Vukani sends me email , saying that they have suspended the rejection of the claim 26 Jan- Audnet ,Loss Adjuster and Digiair came out for an assessment again. 26 Jan - later in the afternoon, Digiair came and Came and removed the out unit. Up until today 3 Feb 2026, I have no feed back from Vukani and SA Homeloans Insurance . About aircon 1 , it's 2 yrs old and been serviced , how can that be wear and tear ? This is very frustrating. I have been with SA Homeloans for some 33 years and to think that I have made approximately 5 claims, this is very disappointing. As we are aware the heat in the last 2 weeks have been unbearable... My husband and I are both chronically ill with a cardiac condition, hence we are really struggling with this scorching weather . Will appreciate your assistance in this matter. Mrs N Naidoo.

Unhappy with SA Homeloan Insurance

I submitted a claim to Sa homeloan insurance, several companies were sent to assess the damages, and I have been following up on the progress status, because up until now there’s no proper feedback. I don’t know what going on. I’m frustrated and annoyed. There’s no sense of urgency.

Bad service provided

I lodged a claim last year on the 11th of December 2025. There were storms and heavy rains days before and water came into the house. Before Christmas I tried to call the person who is handling my case but he did not answer my calls. Just to find out how long does it take to finalise a claim after sending the people to assess the damage. First week of January tried again with no avail until I sent a complaint to their complaint centre. To my surprise they send another evaluator. After they came I was surprised to get a letter of increase two times whereas my annual increase was already done in November 2025 so it means three increases within 12 months. Today I received a call saying that future claims being prejudice. The person who called me of which I didn’t get her name was so rude and condescending. I also don’t understand why an outside toilet can affect my claim as I made a claim for only the house as it was affected. I am not happy with the service as I feel I’m being given the runaround for a month and a half.

Pathetic unsimethetic service from the WORTS house insurance company

I submitted a claim for storm damage .Cl **********. Very strong wind uprooted trees. It also damaged the flashings protecting the parapits of my house. Jerro Enterprises came to inspect the damage. On 19/01/2026 recieved an e mail rejecting my claim . The reason according to the loose bolts. Fact of tha matter Flashings were ripped of with the anchors still intact. The ones that the flashings were torn from are still in the wall!!!!!. Makesyou wonder what tipe of contractors are on their panal. Never claimed from them for 20 years

SA HOME LOAN INSURANCE IS INEFFCIENT

Extremely Poor Service and Lack of Urgency – SA Home Loans Insurance Claim I am deeply disappointed with SA Home Loans, specifically Marcel Masitry and Priscilla Malindi, for their complete lack of communication and urgency regarding an insurance claim submitted in December after severe hail damage to our home. Since the claim was logged, SA Home Loans has sent six different assessors to inspect the same damage, repeatedly taking measurements and reviewing identical issues. This caused unnecessary delays and disruption, especially over the festive season. As a result, our home was left in a terrible condition throughout December, despite being insured and repeatedly begging for the process to be handled timeously. As of 16 January 2026, we are still waiting for quotations to be finalised. Instead of the team leader holding third-party service providers accountable for excessive delays, SA Home Loans has allowed this inefficiency to continue unchecked. The lack of ownership and follow-through is unacceptable. Summary: We suffered a severe and traumatic event due to the hail damage, only to be met with indifference, poor communication, and slow, inefficient service from SA Home Loans. There is absolutely no sense of urgency, empathy, or genuine care for the client. This experience has added unnecessary stress to an already difficult situation. SA Home Loans has failed us at a time when support and efficiency were critical.

Dispute on my house claim

Dear CEO of SA Home Loans, I am writing to you directly because I am extremely disappointed and frustrated with how my recent insurance claim has been handled. After the severe thunderstorm that struck my area, my roof and ceiling were significantly damaged. Despite the obvious severity and nature of the storm, my claim was rejected on the basis of “roof not maintained.” I find this reasoning unacceptable and deeply unfair. The storm was exceptionally destructive, and no level of maintenance could have prevented the damage that occurred. Even fully maintained roofs in the neighbourhood were affected. To use “lack of maintenance” as the justification to deny my claim feels like a deliberate attempt to avoid assisting a paying client in a moment of genuine need. I have been faithfully paying insurance premiums month after month for precisely this kind of unforeseen disaster. Now, when I need the very protection I have been funding all these years, I am being told to shoulder the financial burden alone. This not only defeats the purpose of having insurance, but it also reflects poorly on the integrity and reliability of SA Home Loans’ insurance offering. I am requesting your immediate intervention and the following actions: A full and urgent reassessment of my claim, considering the severity and unavoidable nature of the storm damage. A new independent inspection, conducted by an assessor who will evaluate the damage objectively and fairly. A clear explanation of how the “maintenance” argument can be used to reject storm-related damage that could not have been prevented regardless of upkeep. This experience has seriously shaken my confidence in SA Home Loans, and I am hoping that your office will step in to correct what is clearly an unjust outcome. As a client, I expect transparency, fairness, and accountability. I trust that you will treat this matter with the seriousness it deserves and ensure that I receive the support I have been paying for over the years. I look forward to your urgent response and resolution.

SA Homeloans claims department no assistance

I submitted a claim with SA Homeloans a months ago for my gate motor, the claim was approved and their supplier K&R Home Security came out and inspected and replaced my motor. K&R Home Security did not mount the gate motor securely and my gate fell of the motor. i reported this to SA Homeloans weeks ago and i dont get any response from my claims representative (***********) when i call he always says his waiting for feedback from K&R. Claim number (CL**********)

Insurance claim rejected for what i don't know

hope this email finds you well. I am writing to express my dissatisfaction with the service I received from SA Home Loans regarding my insurance claim. In 2023, our area experienced a earthquake that caused significant damage to our house, including cracks in the structure. Unfortunately, my insurance claim was rejected, leaving me extremely unhappy with the outcome, especially considering that other banks in the area have fixed houses affected by the same incident. I would appreciate it if you could look into this matter and provide an explanation for the rejection of my claim. It is disheartening to see other institutions supporting their customers while I am left to deal with the aftermath on my own. I believe that my case warrants reconsideration, and I hope that you can assist me in resolving this issue. Thank you for your attention to this matter. I look forward to your prompt response

Useless insurance cover

Very useless, i tried claiming for a faulty geyser and was told to find a plumber to confirm that. I'll be canceling the insurance as im looking for an insurance to cover my building.

BAD SERVICE FEOM SA HOMELOANS AND THEY CONTACTORS THRY USE

On the 16th Deaember our geyser Burst and i emmediatly called Sa Home Loan insuranceand reported the incident..on the 19th of Desember they send people out and they replaced the Geyser..it warm up 1 time and the next day water was cold again and its not warming up Whe called in again and the send 2 other fuys out..just to tell us they cant do bothing and they "think" its not connected Properly and will need electricians to fix the Problem.. Again whe called the insurance and till today 24th of Desember whe were not helped and whe still sitting with a NON WORKING GEYSER.. SA HOMELOANS PLEASE SEND OUT SOMEONE THAT KNOWS HOW TO CONNECT THE GEYSER PROPERLY PLEASE YOU CALL CENTRE DONT HELP THE PEOPLE U DID SEND OUT AGAIN DONT KNOW WHATS THE PROBLEM PLEASE FIX OUR PROBLEM WITH THE GEYSER..ITS 24TH OF DESEMBER AND ALMOST 10 DAYS NOW WITHOUT WARM WATER !!!!!😡😡

Poor service

I've logged a stove claim in October, 2 service providers were appointed both came to check and give feedback, after 3 weeks they call 2nd service provider for more pictures. Nothing happened till l send a complain for poor service, they send a third provider who came and took pictures he didn't evencech the stove all he said was he came to take the pictures and told me that the claim is going to be rejected. Surprisingly the following day l got a call saying baswd on tbe report from the 3red provider my claim has been rejected because is a wear n tear. Am not happy with the outcome since the guy did nothing apart from pictures

Great service from SAHL Insurance

Always had the best service from SA homeloans as well as there insurance company. Friendly and always helpful. Will recommend them for great service

Very unhappy and dissatisfied!

I am extremely disappointed with the service I received from SA Homeloans Insurance. I submitted a claim after my swimming pool pump stopped working, and despite providing all the required documents and cooperating fully with the process, my claim was rejected without a fair or reasonable explanation. It felt as though the company had already decided to deny the claim rather than properly assess it. In fact the Service Provider appointed by SA Homeloans Insurance, Poolman did not even remove the pump, they took a photo and switch on the pump and based on that compiled and submitted a report to the Insurance company, whereupon the Insurance company rejected the claim. After being a loyal customer for more than 30 years and paying my premiums on time, I expected better treatment, transparency, and professionalism. This experience has left me feeling frustrated and completely let down by a company I trusted to be there when I needed support. I would caution other customers to review their policy carefully and think twice before relying on SA Homeloans Insurance to honour their commitments.

S.A Homeloan - Lack of Professionalism Finalizing a Claim

I am writing to formally lodge a complaint against SA Home Loans regarding the handling of my recent insurance claim. SA Home Loans appointed a service provider to repair my roof, whose workmanship was not only substandard but left the roof in a worse condition than before. The contractor used silicone to seal cracks and damaged additional roof sheets during the process. Furthermore, they failed to dispose of asbestos roofing material in a legal and safe manner, leaving broken sheets on the roof. These were subsequently blown into a neighboring property during heavy winds, creating a serious health and safety concern. Despite these issues, SA Home Loans has declined further repairs, citing inaccurate information provided by their contractor regarding the age of the house and roof. This misinformation appears to have influenced their decision to reject my claim. I have already paid a R1,500 excess fee, yet I am now being told I must cover the full cost of repairs myself. I am also now responsible for managing my neighbor’s grievance, which may escalate to legal action due to the improper handling of hazardous asbestos material. I respectfully request that this matter be investigated and that SA Home Loans be held accountable for the poor management of my claim and the negligence of their appointed service provider.

No installment protection plan and useless insurance.

First and foremost I want to thank SA home loans for granting me the opportunity to own my own home. But it comes with some problems. I came into contact with a customer service agent a couple of weeks ago asking if they do have a type of payment protection plan that if I was to be retrenched that it vover my payments for a couple of months and was bluntly told no. So I asked if I was to be retrenced what am I to do then? And was bluntly told again I will have to come up with the payments doesn't what. So so much for that. Then get your own private insurance as their insurance finds every excuse not to pay. Yet you have to use their insurance and pay every month. We had a earthquake a year or so ago and had the accessor out at my house and was told they are not going to fix it as it was building alterations that the previous owner had done. Guys you came and inspected house, you approved the home loan. So then I made a noise about it and the they said they will give R 10000 to fix my house and I have to send them the proof of the repairs. I refused to take the money as the repairs are a lot more then R10000. My house is still standing with the damages up until today I am slowly but surely fixing it my self. Why pay insurance if you can not claim for damages? Very disappointed.

Disgusting services . Please new home owners choose your insurance company wisely . Sahl finds every excuse not to fix damage which are beyond our control. Terrible service

On the 8th of October, I reported to SAHL that my main bedroom had caught on fire. During my call, I was clearly instructed not to touch or clean anything because their forensic team would need to inspect the damage. The fire had been put out with water, and I specifically asked if I could wipe away the standing water since my floors are wooden. I was told no, and to wait for their team. Please refer to the call recordings. I waited six full days for the assessors to arrive. During this time, the standing water soaked and bubbled my wooden floors. Only after the assessors finally came (on 15 October) was I told to mop and clear the area. By then, the preventable damage had already been done. Now, SAHL is only partially covering the claim — not even enough to replace the damaged floors — even though the worsening damage resulted directly from their own delay and instructions. To make matters worse, I’ve had to personally pay for alternative accommodation for my daughter, who suffers from asthma, as the room is unsafe for her. My policy clearly states that accommodation will be provided, yet SAHL has refused to assist. All my premiums are up to date, but every time there seems to be another excuse not to take full responsibility. I am extremely disappointed with the lack of urgency, poor handling, and disregard for customer well-being. I request that this matter be reviewed urgently and resolved fairly, as I followed all instructions given by SAHL in good faith.

Useless service AGAIN

Once again, I have to vent. My pool pump stopped working. So I logged a claim. Off course it was rejected, Wear and tear and policy wording etc, I don't even know why I have bond insurance, as every claim gets rejected. Any excuse not to pay. But I can get a contractor at my cost. For what? Are the SPs they use not qualified enough? Why should I get someone at my cost to dispute this claim. I am so sick and tired of SAHL and SAHL Insurance. I wish I had the money to move my bond elsewhere

Rude staff and poor service

I lodged a claim with sa home loans. It is now almost over a month. Im unable to get hold of Darshen who I was told is in charge of my case. What saddens me the most is the manner in which I was treated by one of their employees by the name of Tyran. I called to try and be connected to Darshen, he told me that the systems were offline while I was trying to ask if there is any other way to get in touch with Darshen he dropped the phone on my ear rudely so It is very difficult to deal with people like these because instead of giving us relief they add more frustrations

claim rejection

Dear SA Home Loans Insurance Team, I am writing to express my deep disappointment with the handling of my recent insurance claims, specifically Claim Number CL********** and the follow-up Claim Number CL**********. After registering the initial claim (CL**********), a service provider was sent to assess the issue with my gate motor. They identified a power supply problem and attempted to fix it. Unfortunately, the motor only functioned for one day before failing again. I contacted the service provider, who returned and informed me that the motor was not responding to the set limits, causing the gate to open only halfway. Following their advice, I was told to replace the gate rail. Due to financial constraints, I had to wait until payday to carry out the repair. Once the rail was replaced, I contacted SA Home Insurance again to report that the motor was still malfunctioning. The same service provider was sent out, and although the motor worked briefly after their visit, it stopped functioning shortly thereafter. On 31 July, the technician returned and assessed the motor. He informed me that it was leaking oil and was beyond repair, recommending a full replacement. I then contacted SA Home Insurance and was advised by a representative to open a new claim, which I did under Claim Number CL**********. However, just two days later, I received a call from another representative informing me that the claim had been rejected on the grounds of "wear and tear." I find this decision unacceptable, given the repeated attempts to repair the motor and the clear evidence provided by your appointed technician that the motor is damaged and leaking oil. I respectfully request that this matter be reviewed thoroughly. The motor has consistently failed despite multiple interventions, and I believe the rejection of my claim does not reflect the reality of the situation. I trust that SA Home Loans Insurance values its customers and will take the necessary steps to resolve this issue fairly. I look forward to your prompt response. Regards Nomusa Buthelezi

Insurance claim to fix my collapsed ceiling and replacement of cuboards in bedroom

SA Home Loans Insurance are the worst insurance in South Africa, I will not advise any government employee to even go there. These guys will look for any excuse not to pay out your insurance claim. Insurance on building cover for home owners should cater for clients when things go wrong, we take out insurance to be assured that i have backup, in this case i have nothing but high blood pressure and stress. I pay a high premium without being able to claim, how can a client be blamed for things that are beyond your control and then they turn around and tell you that its neglect or pre exiting, or that poor workmanship how is a client responsible for that. I am very unhappy and I wish i never went to them in the first place i truly need help. The situation is so bad that its life threatening if the matter is not resolved and fixed all because they refuse to pay.

Claim rejected upfront

Very poor service. I am very dissatisfied and disappointed by the company and it's agents. I wanted to register a claim but it was rejected upfront. But they don't reject my monthly premium. I regret the day I signed with this company. Does the law allow upfront rejection of a claim without assessment? Leah Smith am very dissatisfied and disappointed. Your voice tone from the start just indicated to me that you are going to reject my claim

SA home loans insurance

I am deeply disappointed in the service I have received with SA Home loans insurance. In the last two and a half years I have never missed a payment but as soon as I claim for the damages **** to my property caused by a burst pipe inside the wall I am being rejected from the start. At first they don’t pay for plumbers to repair damaged pipes, I have to pay out of my own pocket. Secondly they have their contractors making an assessment report that the installation was done incorrectly on the tiles. As I stated to them I bought the house with those tiles in the bathroom and those tiles is old and looks like it was done in the 1980’s as it’s an old house. Every corner I turn with SA home Loans Insurance is a dead end all the money I have paid for an insurance that means ZERO on a contract, money thrown in an endless hole. It shows what type of ethics is Driving AS home Loans Insurance and that there is no value for money in insuring your home with them.

SA Homeloans insurance claims beware of insurance ****s to avoid payment

I am writing to express my deep disappointment regarding the recent service experience related to our air conditioning claim. This is our first claim on our aircon, we were horrified at our experience. while we freeze, we were told by Sanele Nokubonga Magwaza our claim has been rejected, we need to appoint our own aircon consultant/repairer and then the assessment will be checked against the assessment from KDM Electrical. The communication from Sanele was entirely unacceptable. Not only was it lacking in clarity, but it also showed a complete lack of empathy and basic customer service skills. As longstanding clients with a bond since 2005, our records will show that we have never been in the habit of submitting frivolous claims. Given the amount we’ve paid to SAHL over the years, we could have purchased a second property outright — without ever claiming. To add insult to injury, the technicians sent to assess the aircon were from an evidently underqualified company. They arrived in a dirty vehicle and conducted themselves in a highly unprofessional manner. This not only reflects poorly on your standards but also raises serious concerns about the credibility of your service providers. One cannot help but question whether this is part of a broader strategy — an orchestrated effort between outsourced contractors and insurance assessors to manufacture grounds for rejection, ultimately to avoid payouts. We expect and demand a far higher standard of service, professionalism, and accountability from an institution we have trusted for two decades.

STAY AWAY! NEVER ABLE TO ASSIST WHEN YOU NEED THEM

Hate that I even have to give them a star. Our insurance claim was rejected for the second time. With the heavy rains our pool collapsed. They sent someone out to assess and from the minute this guy walked in, he looked only for faults. Didn't ask any questions, he walked in with the intention of rejecting our claim. What's the point of having insurance of you never assist us when we need assistance. Our pool was approved on our plans, we used a registration business to install but ofcourse anything to reject us. Im absolutely looking to move my insurance immediately and soon after my bond as well as my entire business from you guys. I WILL NEVER RECOMMEND YOU TO ANYONE. SAHL IS NOT THERE WHEN YOU NEED THEM!!!

Re: Roof Leak – Ongoing Lack of Assistance

Dear Hellopeter Team, I am writing in response to your follow-up regarding whether SA Home Loans Insurance has ever assisted me with my longstanding roof leak issue – reference number ********** - [CL**********]. This issue dates back to 2017, just a few months after I moved into the property, which I purchased through SA Home Loans. The roof leak was a pre-existing problem I inherited, yet it was not flagged during the inspection done by the same service provider SA Home Loans used to approve my loan. When I initially reported the issue, I was advised that my insurance policy was still too new to process the claim and that I should fix the roof at my own cost. Trusting that guidance, I personally attended to the roof repairs for three years, hoping that in future the insurance would cover such repairs once my policy matured. Fast-forward to 2024 — I reported the problem again, only to receive no meaningful assistance. Instead, I have been sent a standard response stating: "Kindly note your appeal is with the relevant department. Once finalized they will revert with feedback. I trust you will find the above in order. Regards." To date, there has been no update, no action taken, and no repair of the roof. Even worse, I have now been told that the damage is being classified as a result of my own negligence — despite the fact that I took proactive steps to fix the roof based on their advice, using my own resources for years. This entire experience has been deeply disappointing. I feel completely let down and failed by SA Home Loans Insurance. I paid for this insurance in good faith and followed all procedures, yet I was discouraged from claiming early on, and now when I genuinely need their service, I’m being rejected. What is the purpose of paying for insurance and following the correct channels if the client ends up being blamed, ignored, and left to suffer alone? I kindly request that this matter be escalated urgently to a senior representative within SA Home Loans Insurance who can provide a concrete solution — not just acknowledgments with no action. Sincerely, Thembi Matjokana

PATHETIC

Goeie dag Mr. CAMELEN Naaidoo,Ek en jy het laas week oor die foon gepraat.  My man vlieg mos vandag vir 'n maand weg van die huis af.  Ek is alleen met die kinders by die huis.  Ja, glo dit of nie, vrou alleen.  In 70 Franshoekweg, Durbanville Hills, sonder 'n alarm stelsel.  En weet jy wat, Jy het my belowe dat JY die dinge vinnig sal laat gebeur sodat my alarm stelsel so go as moontlik(dis nou natuurlik JOU moontlik) ingesit sal word.  Wel, hier sit ek nou steeds, in 'n huis sonder 'n alarm stelsel en nog NIKS is goedgekeur of uitbetaal of enige iets van so aard nie. Iemand het al aangebied om solank die stelsel te betaal net sodat ons (dis nou ek en die kinders) kan veilig wees.  Totdat julle dit EENDAG sal uitbetaal.  Nou gaan ek hierdie email op social media plaas en dan kyk ons of julle dit OF vinniger OF stadiger gaan doen, ek hoop mense dink 2 keer voordat hulle julle gebruik om hulle lewens uit gevaar uit te hou.GROETESONJA WILKENs

Bad

I reported a plumbing issue last week and you guys sent one of your service providers to come and fix whatever I reported, 7 days after the plumber fixed the problem I noticed that there was a water liking from the back of the pipe and then I reported back to the plumber that I am experiencing this kind of problem I am facing, they did the plumber and then I was told that the problem is not covered, but my problem is this liking only occurred after they fixed the other thing and now the plumber told me that I need to get a plumber to come fix because the thing is not covered by insurance but the problem is caused by the plumber, I then reached out to you guys and you told me that the plumber told you guys that the liking has been happening for a while, but when I reported on the 9th of June, there was no liking on the pipe only after the plumber fixed the problem and if indeed the liking was happening before the plumber come to my house, why did the plumber not inform us that there is liking on the pipe and that they can't fix fix it because is not covered, you know why? Because there was no liking to start with l, it only occurred after they fixed and now because they don't want to help they are coming with stories, mind you since I started with you guys this is my first claim and you guys do this to me, we have been paying for the past 3 years and now we claim you come up with stories, mind you I even paid the access fee that they require before they fix Bad bad service

Ongoing frustration with SA Home Loan Insurance - ,6 Years

My claim is still not attended to till to-date. I last received an auto reply email on the 17th May 2025: "Hello there. Thank you for getting in touch with us. We’re committed to addressing your query as quickly as possible and will respond to your email within 48 hours. If your query needs more urgent attention, please don’t hesitate to call us on **********, and one of our friendly consultants will gladly assist you. We appreciate your patience and look forward to helping you." Till this day I have not received any email informing me that my roof will be fixed; Account Number: ********** Incident Date: since rain started in October 2024 Account Number: ********** Incident Date: since rain started in October 2024

SA Home loan insurance POOR SERVICE

SA Home loan insurance is very useless don't subscribe to it, I bought an old house through them not long ago and the garage motto is not working for some reasons they send their evaluator who gave them stupid report that the motto is not working due to poor mantainance issue and I still don't understand why must I be punish for that as I bought the house like that and I have to take the money out of my pocket and fix the motto what annoys me their guy came to my house dismantle that motto and left it untidy everything open like that now it looks untidy , Iam a woman dont even know how to take everthing back to look neat until I gather enough cash to fix now their mess. Iam not going to leave this matter hanging I will escalate it to ombudsman and also to my lawyers if means that will submitt allthe photos of how SA Homeloans insurance work they dismantle and leave it like that for the owner to see to finish, they dont even derseve the one star rating their services is substandard. Iam warning you if you are with them expect the bomb the day you need them, jump the ship if possible.

Ongoing Frustration with SA Home Loans Insurance – 6 Years Without Resolution

I would not recommend SA Home Loans Insurance. Despite raising a serious concern through Hellopeter, the only response I received from SA Home Loans Insurance was a generic message stating that my appeal is with the relevant department, with no timelines or accountability. This lack of urgency and transparency is frustrating, especially considering the importance of insurance claims in times of need. I expected better communication and customer service. I am still awaiting a meaningful update and resolution.

SA Home Loans Insurance Rejected My Claim.

I had my home insured with SA Home Loans Insurance when an earthquake damaged my property. I submitted a claim on 27 May 2024. At first, the process seemed smooth, they registered the claim and arranged an inspection without issue. Later, they said another inspection was needed. As I was deployed with the defence force at the time, I told them my disabled mother would assist. They sent a second inspector—an elderly man, likely in his 90s, with a head that shook constantly. My mother, who is disabled, struggled to communicate with him. He is the one who apparently came up with the idea that the damage was due to "active clay" and not the earthquake. This explanation made no sense, especially since the damage appeared immediately after the ground shook. To make things more confusing, they also sent another engineer to inspect my neighbour’s property, suggesting inconsistency in their process. They rejected my claim on 26 July 2024, saying the damage was due to normal soil movement and not an insured event. I appealed on 24 October 2024; they asked me to provide a report from an independent structural engineer. I comp****. The engineer I hired dug three holes around the house, tested the soil, and found no signs of clay—completely contradicting their claim. Despite this, they rejected the appeal on 29 October 2024, now claiming the damage existed before the policy started—something they never mentioned earlier. To add insult to injury, they’ve since told me the house is now uninsurable until I personally repair the damage—yet they continue to deduct premiums from my account every month. SA Home Loans Insurance failed me completely. They dismissed a valid claim, re**** on questionable assessments, involved my disabled mother in a difficult process, and continue to take my money while refusing to cover the home. If you’re thinking of insuring with them—don’t. You may only find out they won’t help when you need them most.

Title: Ongoing Frustration with SA Home Loans Insurance – 6 Years

Review Title: Ongoing Frustration with SA Home Loans Insurance – 6 Years Without Resolution Review by: Thembi Matjokana Account Number: ********** Incident Date: Reported on Tuesday, 10 December 2024 I have been struggling to get my roof fixed since I reported a leak in December 2024. My frustrations date back to 2018—the year I moved into my house, which I financed through a home loan from SA Home Loans. When I initially reported the roof leak in 2018, I was told that because my insurance policy was new, I had to fix the roof myself before the insurance could cover any further leaks. Since then, I have spent years personally repairing recurring leaks in various areas of the roof, including damage to the ceiling. In October 2024, the insurer finally sent a service provider and an inspector. I was advised to include all damages, even those from previous leaks I had repaired myself. Despite following their advice and submitting the expert report, my claim was rejected. I then submitted an appeal with supporting documentation—and that too was rejected. What’s most disappointing is that my home loan was approved with the roof in its leaking state. The inspector from SA Home Loans assessed and approved the property, yet now the insurance is claiming neglect on my part. The reality is, the previous owner had poorly maintained the property, and I have invested a lot in renovating both the interior and exterior. After six years of personally funding repairs, making no claims, and following every instruction given by the insurance company—including appealing with supporting reports—I am still denied assistance. Why did no one ever inform me that this roof would never be covered because of its condition at the time of purchase? I am appealing to SA Home Loans Insurance to urgently review this matter and assist me fairly. I have followed all their processes, and after years of being a committed and responsible client, I do not deserve this kind of treatment.

Worst insurance 0 stars

Hereby I wish to inform everybody about the poor service of SAHL Insurance. Since The start of 2025 we have had a geyser which they fixed but there contractors called IMBAZO TRADING PTY LTD had to fix the ceiling and repaint it now the ceiling is not properly fixed and sagging poor paint and refuse to redo or fix there problem on the ceiling and SAHL INSURANCE is doing nothing about it. Another problem we have is a sagging roof and SAHL INSURANCE refuses to fix the roof as they believe from building inspector that is was caused by the geyser weight BUT for 35 years the geyser has been in the same spot and that is how the building was constructed 35 years ago. We had different company's to give us a quote on the roof and no one mentioned that the sagging roof was a result of the geyser so SAHL INSURANCE are just trying not to help after we have been insured for 18 years and paying insurance every month and when we have to claim they try to get there way out of it. Waiting for a call back from people at SAHL INSURANCE which never happens .

SAHL - Insurance specifically

This relates specifically to Insurance, I am quite happy with the Home loans side. Related to Insurance, I have had claims denied by SA Home Loans Insurance and have requested escalation and lodged formal complaints to which no response or reference is received. Equipment provided under a claim has failed and requests for warranty period are ignored, as well as requests again for escalation to a manager and after this was ignored, a formal complaint are all ignored. This has now been lodged with the respective Ombudsman as apart from an automated acknowledgement, no further communication is received, even a request for a copy of the schedule. I would not advise anybody to use them as their service levels are tragic (imho) to say the least. They seem to try find every reason possible to deny any claims. Requests for escalation contact details are ignored.

Dear SA Homeloans We have been with you for 5 years and this is the first time we had a direct lightning strike and claimed

Dear SA Homeloans We have been with you for 5 years and this is the first time we had a direct lightning strike and claimed. I have sent my solar inverters back to the OEM to get assessed and sent damage report and quote to fix my inverters and Management panel. We finally had the assessor out this week. I am not sure why because I have added the damage report with the quote to fix everything on the original claim when I logged it on the 13 March 2025. Today is the 11 April. The quote is a fraction of the price then to replace my damage solar system. I am not sure why it is taking so long. Your agent that’s handling my claim is unresponsive with no feedback. When I escalate, he starts asking for documents. This is unacceptable. I do not want to know what will happen if we are in a situation where my house burns down. Do I sit on the street for a month while you process my claim. I am considering changing my home loan to someone else because of this. Very disappointing.