Meerkat Reviews

What is the purpose of the company if debts aren't being settled.

There is no branch to go in and speak to anyone directly. There is contant staff turn over so you never know who you dealing with because one month its this person the next month its someone new or different. I have been contacted directly by my Creditors stating that no payments have been received in 2years however I am sent monthly statements from HYPHEN PDA on behalf of Meerkat reflecting monies allocated and paid. The information is contradictory, the service I general is not pleasant as I have been with Meerkat since 2021 and we are now in 2026 and the last communication received from Meerkat was as per 2023, 3years ago. Not a single one of my debts have been settled in the past 5years, so what is the purpose of their services, I could have entered into agreements with the Creditors directly.

Thank you for Excellent Customer Service

I am writing to express my sincere thanks for the outstanding customer service I recently received. From start to finish the experience was handled with professionalism, efficiency and genuine care. Your team demonstrated a clear commitment to helping customers, and the attention to detail and responsiveness truly stood out. It is refreshing to interact with a company that values its customers and consistently delivers such a high standard of service. Please pass along my appreciation to everyone involved. Experiences like this build trust and loyalty, and I would not hesitate to recommend your company to others. Thank you again for your excellent service. Kind regards Charmaine Maharaj

Fantastic service

Fantastic service and we got a great new car from them. Very helpful even though they were busy and got a great new car. The cars they had were reasonably priced and they updated the rego as was going out of date 2 weeks after purchase.

USELESS App

I purchased 2 travel insurance, 1 was single trip then an annual multi trip insurance, as a result I was able to get this app as a reward for my purchase To start with, it took months and several contacts with their CS to be able to log in. When I was finally able to log in the codes were either not generated or not accepted. I had to endure the embarrassment infront of customers and the staffs without being able to get the reward. Contacting their CS is useless as they can’t help you, they will tell you they need to discuss the issue with the manager which is too late for me. Today they sent me an email asking me to provide very sensitive details in order to give me the discount, they almost wanted me to hand them my bank details in return I will get the pennies of rewards they offer, so thank you for being useless, I’m not going to risk getting hacked just for few pennies you offer me Im deleting your App soon

Meerkat did magic for me,i applied last…

Meerkat did magic for me,i applied last week for debt review clearance certificate and this week on Monday boom! My certificate whereas other companies were dishonest and scaming! I will recommend many clients to this company honestly... Thank you Meerkat keep it up.

They'll never leave you alone.

I have been getting calls from this company for nearly 2 years, ironically since I bought my house so I assume it is because of my bond that makes it look like I have a lot of debt. I have asked each time for my details to be removed but they continue to call me.

Good thing It was the best option for me

Look through my display name for assistance like i did too

I made a enquiry online and ever since been relentlessly harrassed

I made a enquiry online. Then a very helpful lady from meerkat contacted me. We had a discussion and then she wanted me to talk to my husband to see if we wanted to go this route ot sort our own debt out. We decided best to sort our own debt out, as we dont know what the future holds. So i paid for two big debts on my name finished. Then meerkat phones me and i said thank you but i have settled my debt, i cant affort another 5 year debt extended. This was last year 2023. Then since 2024 started i have receivef mukyuple calls a hay harrassing me saying , no yhey just want to help, even though i daid ive paid my debt myself 5 minutes later another consultant would call, and this would happen throught the days and days to come. I whatsapped the first lady who contacted me via my anitual enquiry and asked her to please tell the other staff to stop calling 3 to 5 times a day. It did not help. I will be at work in a meeting and tgey callinf, i say im not inrerrested ans they phone back 5 times in a row. Making me look unprofessional at work. They kept harrassing me to the point i had to bkock all numbers coming from them. They must Stop trying to force people into debt review just over a enquiry. No means NO.

Why Meerkat?

They stand for what they say. I feel safe doing business with them. Keep up the excellent customer care you have.

It is the best service I have ever had

It is the best service I have ever had

Communication

Communication 1. Updates - call, email & sms 2. Monthly feedback 3. Warning against fraudsters 4. Updated statement on account Balances.

Your staff is excellent

Your staff is excellent. I started the process with Ondela who was very patient with me and very helpful. I am currently dealing with Amanda who is a darling and seeing me through my last settlements. Thank you so much.

They have been super supportive in…

They have been super supportive in helping me get all the paperwork sorted(Kickstart). They would also follow up with me which is great :) All reps are super friendly and helpful even my last call, offering the saving option. I would like another follow-up at up end of the month, as I have one more question.

Clearance Certificate

Am happy with the services from debt review flag to clearance Certificate that was quick, l can't believe am clean . Thank you so much

Excellent service

Excellent service

It is very bad

It is very bad. Meerkat does not respond to clients emails promptly

My journey to financially freedom

Meerkat helped me to live it was difficult for me to sustain leaving I even won some money because of saving for rainy days.

Appreciation

Meerkat has made my life a bit easier. They are so reliable. Every month I receive a statement of payment to make sure everything is in order. Thank you for your service.

One payment

Able to consolidate my loans into one payment. Soon to be debt free.

Very helpful

Very helpful

Thank you Rizqa

I dealt with a kind,informative and sweet lady named Rizqa.She took her time and had all the patience with me ran me through the entire process i could feel her energy and could tell she was very much into making sure she lives by the “We are looking out for you” any concerns i have she gets back to me and provides advice and very good service to make sure i stay happy and calm.I want to thank her and i want to thank Meerkat for helping me on this difficult journey and bringing me peaceful nights.

I’m happy with the service 1YR has…

I’m happy with the service 1YR has passed cheers to debt free life

I have nothing to add

I have nothing to add

Always had friendly and professional…

Always had friendly and professional assistance from all staff that I had encounters with. Now that I am a debt free lady and can start living a normal life. Thank you to MEERKAT.

Disappointed, pure incompetence!

Just don’t. I have had the biggest headache using them. Their consultants Sharon and Kelly are always saying they are helping but few months later still having the same issues. Afraid that the Sheriff will come to my house of the company’s incompetence. Really disappointed.

STAY AWAY

STAY AWAY! THEY SEND WRONG STATEMENTS AND THEN WONT TAKE RESPONSIBILITY. WHEN YOU BELIEVE YOU PAID UP YOU'RE NOT BECAUSE THEY SEND INCORRECT STATEMENT. THEY LIE WHEN THEY SIGN YOU UP. BEEN WITH THEM 5 YEARS WORST MISTAKE I HAVE ALL THE COMMUNICATION TO BACK MY STATEMENTS UP

1 star is too much

1 star is too much . You charge an after care fee of R345 per month. What after care are you charging for. I’ve been trying to get information for the past (5 months with absolutely no success. Even the CEO has no courtesy of replying. Is it that he’s trying only interested in my money. I have a tranche of emails to support my statement of pathetic service from Meerkat. I’m complaining to the NCR and other responsible authorities. I’m stopping my debit suspending my debit order until I can get the service I’m paying for.

4 MONTHS DEBT FREE - BUT STILL UNDER DEBT REVIEW - NEVER RECOMMEND MEERKAT TO ANYONE ELSE

Honestly - in the beginning - they great - a real 5 / 5 ...until you finish paying and then are no longer on debt review - you have to do their job for them when it comes to sending off the certified letters to all the credit bureaus to clear your name - and that's after 3 months of being debt free - and then you have to wait a further couple of months because the person you're dealing with isn't listening as to what documentation the creditors are looking for - like the form called WU17 - where Meerkat releases you from being their client due to your debt all being paid up. will I recommend people to head their way again for assistance - Hell no - at this rate, you can be paid up and still be on debt review to Meerkat for the rest of your life and they won't give a crap- no stars today! But then you can't post a review unless you give them a star...

Excellent Pest Control Service Follow Up by Meerkat Engineer

I am writing this review to recognize the outstanding experience my wife and I just had with Meerkat Pest Control Service in general and with their engineer Mike in particular. We had bat and flying squirrel exclusion services performed at our 15 year old log home in the Adirondacks last August. The services included a Full Warranty for 3 years. We called Meercat to let them know we were seeing signs that the bats/squirrels had returned recently. Based on some simple questions we answered, Meercat Customer Service promptly scheduled an inspection by one of their engineers. Engineer Mike came to the house today with everything he needed to complete this task, including an obvious expert knowledge of his job. Within 1/2 hour, he had pinpointed the additional entry point, completed the necessary actions to address the problem and scheduled a follow up inspection in near future to make sure the problem has been resolved. Aside from his clear technical skills, Mike was a pleasure to work with and provided valuable advice to help us understand the natural habits of these animals and how to maintain some of the prevention on our own going forward. Highly recommend this pest control service as a company who backs up their contract with a solid warranty and for hiring/keeping excellent professionals on as their staff.

Roger Marquard - 7106225745080 Ref: 2303042

I recently had the opportunity to engage with Zaida Ally and I'm very pleased with the service she provided with my refund and clearance certificate to have my name cleared from the credit bureaus... Excellent service!!

Thanks to Zaida

Thanks to Zaida, she's always willing to sort out my accounts ASAP.. Great work you doing appreciate it..

Reliable debt councilors.

Reliable debt councilors.

We need to be better informed about this process

All I can say is we clients need to be better informed about this process..sadly I had to cancel your services Couse it was gonna take years before I could afford any Credit again.in Amy case I would like to give Jack his flowers he has been of great help every step of the way and trustworthy I must say ..thank you Jack for your patients and professionalism...all the best in your feture endeavours and stay true to who u are..your are truely ethical in business..

Excellent service received from Rizqah…

Excellent service received from Rizqah Cato. She is absolutely thorough and was patient with me through the entire process of me registering myself for debt review. Her service is absolutely amazing! Defs rating her a 10/10 for her excellent service and communication skills :)

The person that I mailed is just not…

The person that I mailed is just not answering my e-mails.

Efficient effective servise

Effective and efficient service

Kelsey is absolutely excellent in…

Kelsey is absolutely excellent in helping others. She is professional and kind, such a pleasure to de with her ❤

I got careness because I am always reminded that I can be out of the debts.

The company is taking xare of us, ut always check you to be up to date.

The consultant's behavior and approach

The consultant's behavior and approach

I sent an email and your guys never…

I sent an email and your guys never replied to my email.I even called but still no feedback :(

I saw this company advertised on…Facebook

I saw this company advertised on Facebook it was so easy to contact them, they guide me in every step now I am debt free thank you Meerkat

Excellent and Personalized customer Care

Meerkat has really ensured that all my payments are on time. My greatest highlights are the savings tool and the service I receive from Jack Zukisa. Jack is reachable on whatsapp and always attending to my queries. Shout out to him and the whole meerkat team!

The overall customer experience i.e

The overall customer experience i.e. the prompt call backs, the detailed explanations, the ongoing support. This level of customer experience is definitely key in making anyone feel supported through the process. Thank you

They are quick their service is excellent they care about there customers

They doing very great in terms of helping customers they make you understand what you getting your self to which other companies fail to do even their response when you request help is very quick

May you continue to do a good job

The engagement was so well, and I did not struggle to get assist. Thank you so much for helping me to start to live a normal life.

Fadwah Hendricks and Meerkat comapny…

Fadwah Hendricks and Meerkat comapny made my life so easy with their proffessional and trustworthy service. Im happy and I would recomend Maarkat to anyone. Special Thanks to Fadwah Hendricks, Keep up the good work.

They are very supportive and helpful

They are very supportive and helpful. They are very patient and assist in every possible way.

Consulted was good answered all my…

Consulted was good answered all my questions very nice and clear

Zozo

I do not know cz did not get a prof that did they really paid my debts

Great customer service and communication

I initially dealt with Xolani who I asked many many questions. He dealt with and answered all my questions and queries and made me feel more at ease about the process. He also kept me informed at every turns so I am happy with the level of communication and transparency.

Quick response to a query raised and…

Quick response to a query raised and solution offered. I was unaware of increased premium due to my personal details (cell number)not being updated. This has now been done. However my email address has remained the same but no attempt made to contact me on that.Otherwise I would have scored a higher rating.

they are very helpful

they are very helpful

Please specify your deduction and how…

Please specify your deduction and how longer a client remain under your jurisdiction when all payments are done

I am still waiting for the policy…

I am still waiting for the policy document till date

My consultant was very helpful and accommodating

My consultant was very helpful, always willing to answer my questions at any time, and also willing to wait for me to make decisions when I was ready and comfortable. I appreciate that very much.

After starting to deduct no updates at…

After starting to deduct no updates at all you only get the statements from the company that is deducting.If you have challenges its hard to get help its unlike the first time the want you to join them.The person who were there at the beginning don't even border himself about the service you get.

I have asked my status they told me I'm…

I have asked my status they told me I'm up to date the next thing they call me to inform me my policy is lapsed.i asked my statement im still waiting for it. The only thing I did I reversed my last payment because I needed money urgently of wich I know I'll pay double payments

They just make adjustments all the time…

They just make adjustments all the time on my account. The monthly charge is R350. I iused to stay in an apartment bigger than this one and my total monthly bill for water and electricity was R500 - R580 a month.

Quick Removal from Debt Review

Mrs Hendricks was very help in removing me from Debt Review. Meerkat is quick and efficient in delivery. I highly recommend their services to anybody who is need of their service offerings.

Meerkat should equip staff with proper tools to perform duties and there's a huge lack of this. A few clients I worked with cancelled their policies but still being debited? Fix your systems!

Management skills is so poor they don't even know what their doing. There's no structure in place everything is just a mess the systems etc. There's no unity and a lack of motivation, I believe you work well if you're being supported

My Meerkat thank you very much for your…I love my meerkat

My Meerkat thank you very much for your help thanks to you for making my life easier again you're the best thank you to have wonderful staff that delivers their promise

Great service at reasonable cost

Great service at reasonable cost, involving in every step. Not always available when calling but ensure to attend when opportunity avail. Recommend.

The company is useless

The company is useless. They use SMS as correspondence instead of usual letters to prevent clients from obtaining cover elsewhere as a result of their uselessness

Very bad

You don't send reminders to customers like freedom life cover did, they sent us reminders when our policy is 3weeks away to lapse yet you just send an sms stating it has lapsed with no warning. Freedom handled us way better. I just hope with how you run your business you dont lose customers 🙄🙄

I starred the policy in 2018 and was…

I starred the policy in 2018 and was doing good all the years until 2022 when I was told my policy lapsed because of missed payment that I was not even aware of that you say happened in 2021

I submitted a claim will all docs…

I submitted a claim will all docs required but i still need to have a proof that my uncle is my uncle

Meerkat help me a lot by adding my…

Meerkat help me a lot by adding my extended family that i left out,and doesn't even raise my Premium iam stil paying R135 per month iam so greatful.

your service and help i receive from…

your service and help i receive from you with a query

Service

They attended to my query on time

Meerkat was very professional & clear…

Meerkat was very professional & clear on all documents required for the claim. They ensured me that the money was going to paid within 48 hours and it was done. I didn't have to stress during my time of grief. I thank them.

Woow is the good communication that…

Woow is the good communication that they have with their customer

Excellent

Very helpful in explaining the cover and giving options that suits your buget

Unhappy client and I want my money

I had a policy with Freedom Life Insurance and recieved a message that Meerkat has taken over the policy . First it’s policy increase and secondly they told me my policy has lapse how so I don’t understand because they debit every month . I recieved an sms stating that my policy have been reinstated and in order for me to claim I must pay monthly fees for six month n wait for six months for me to claim . Really not happy with their service it’s not servicing us as it should . Extremely disappointed

All of the agents that I have dealt…

All of the agents that I have dealt with have helped myself and my husband superbly. Fadwa Hendricks, Lefa Ntsalla and Khumbula Malgas. I can not express through words how seamless this process has been. Thank you so much to all of you.

Meerkat is tops

Whenever you need assistance they assist you in everything.

Excellent service from Pearl

Excellent service from Pearl

Meerkat is new to me since I'm frm…

Meerkat is new to me since I'm frm Freedom Life, everything was explain to me very well about charge I'm owk with it 👍

I'm not really sure what is happening…

I'm not really sure what is happening at this stage. I only got information and email saying they re making contact with my creditors and about a credit life policy which I tried to get more info on to understand if it's compulsory to have the policy. I still don't know if it is. I don't know when my debit order will start etc. Ntombi has been helpful in starting the process but I need clarity on where I stand. I can't answer my phone during the day so I don't know if someone has tried calling me either. Just a bit lost on the process. Please give me and update by email. Is credit protection policy compulsory and if not cancel it don't need further costs. And secondly when can I anticipate start of debit order for debt review

Sent an email 2 weeks ago regarding my…

Sent an email 2 weeks ago regarding my policy and so far no-one has bothered to contact me

To look out for the people

The way they've communicated with me..it was a great knowledge.. And doing it in time..

Very helpful friendly and professional

Very helpful friendly and professional

Exceptional service from Khanyisa Deppa

Khanyisa's service was nothing sort of exceptional!! From the 1st call to the end, she maintained such professional, and non-judgmental service, that I felt very comfortable, and open to discuss my situation with her. The process was also relatively quick, and she kept me informed during the process. She gave me the confidence to proceed with the process of debt review, and for that I will forever be grateful to her.

It helps me to do better and get better at the same time

My experience in this is that I am free from paying a lot of money for intrest

to know that having an insurance is important.

i am new to this company,but i was really pleased with their follow up.

it is doing well for real

it is doing well for real

Communication and authority

The person who took out the policy (employer) on behalf of the employee, cannot change anything or even communicate without the employee being contacted. in this case a garden worker without a cellphone not living at the employer's house. For this reason I have now given up and just had the policy lapse.

The process was fast and easy..

The process was fast and easy..

Joining Meerkat | Best Financial Choice I Ever Made

There has been multiple events since my journey started with Meerkat that makes me feel like they are looking out for me: 1. Application process in 2019 with Zaida Alley was seamless and she provided me with necessary info in a professional manner. 2. The Meerkat regular communications on e-mail (Moku ) and the occasional check-in call from call centre is really great to help me stay on track. 3. At the end of 2021 I was unemployed and I could easily make arrangements on Meerkat WhatsApp and Zaida Jack promptly responded and assisted me by contacting my creditors to make the necessary arrangements. 4. More recently in November 2022 I needed some assistance to pay my son's deposit at culinary school and Meerkat again speedily and seamlessly assisted me. 5. In December 2022 I starting engaging with Sharon September as I requested a reference letter to support my son's funding application. However, his funding application was declined by NSFAS because he is attending a private college. I approached Sharon again to ask if Meerkat could assist by speaking to my creditors and confirm if I could possible have a reduction in my monthly permanent. She immediately contacted the creditors and the feedback from creditors are slow but coming through. Sharon from December 2022 to January 2023 had not forgotten about me, calls to check-in and ensures I get the feedback to possibly assist with my son's funding. Joining Meerkat was the best decision ever! From day 1 of my application I don't have to engage with creditors on the phone. I've had about 77% reduction in my debt since inception and I have a 3 creditors fully paid and I now own my car (feels great!). Each and every person I've engaged with at Meerkat has provided me with professional, friendly and outstanding service. Thanks Meerkat for looking out for me :)

Helpful and friendly service

Helpful and friendly service. Always available to assist. Professional and reliable.Meerkat has been a life saver for me.

Payment Relief

My experience was great. Explained my situation to why I need payment relief. Consultant was helpful and kept me informed at all times. She was also sincere when she wished me well with my medical procedure. Thank you, Meerkat, for your help in making this the best experience for me and not allowing me to stress about how I'm about to make an upfront payment for my procedure.

How fast they resolve my problems

How fast they resolve my problems, and amazing follow up

The website is not informative

The website is not informative, staff are not well trained on the products. please improve your website to include a link where we can register and view our profile and also include the link to claim in an unfortunate event of bereavement unlike to send emails or phone cause your office is not opened during weekend and the policy document is just one pager please make this to be more professional and business like. Thanks

the deals this company have is…

the deals this company have is affordable and really do helps alot ❤️

Got feedback that I expected

The patience, friendliness and excellent customer service

I know I paid my policy late but I…

I know I paid my policy late but I didn't get a notification yesterday after paying.so m wondering if I will ever get any notifications in the future.

You sand me standard rating but you…

You sand me standard rating but you give me the answers I asked for as I said my policy is from 2016 not 2018 please advise

Comuncation is terrible

Comuncation is terrible. My first payment will come off on the 4th jan 23 and i havent even seen a copy of the proposal or agreed to the final offer yet. I am extremely dissapionted as this is the company that i entrusted to assist me and so far there is nothing. How do i even know that it is a legit company. I am really really worried and unsettled

Good day, concerned potential clien

Good day, I have dealt with a lady called Pinki, and she has been consistent in helping me, but I have not signed up as yet. I wanted to check credibility with other sites as well, and when I noticed that I could not pick up 'Meerkat' on Hello Peter, I became skeptical. Is Meerkat for real? We have been scammed so many times, everything seems too good to be true. Can you please find a way to assure me that Meerkat is not a scam?

Reduce debt

Make things easy nd friendly Hope people can join it

Online access

Giod experience. But thought I could be in a position to manage more on my profile/portfolio

Great service and professional

Great service and professional

I got the best service at Meerkat and thank you Sazi for making everything so easy and for being patiend

I got the best service at Meerkat, thanks to Sazi for his assistance and being patient with me...

Attention to details by your employee

Attention to details by your employee. And follow up on time.

Sazi

Sazi , thank u for assisting me ,u r doing great ,keep it up.. All the best,bhuti,much appreciated Regards BP Sibanyoni

Very friendly service and quick to help

They called back quickly and was very friendly .. answered all the questions i had with ease .. explaining things so i understand exactly whats going on.

I've got services i deserve,the one I…

I've got services i deserve,the one I expected from consultant, keep doing good job everyday

Not happy at all

Worst experience ever… as I’m not aware of how exactly debt works I expected to be guided throughout the process like I was told would happen. Now I’m stuck in something and can’t probably get out of it. I don’t know where in the process I am cause I’m getting conflicting information via sms, email and phone.

I've been in debt I couldn't even buy…groceries, cosmetics

I've been in debt I couldn't even buy groceries... But ever since I joined meerkat things were starting to be better, I can even recommend it to a friend, family and colleagues. It's very helpful Thanks 🙏

Meerkat you guys are awesome Thanks a…

Meerkat you guys are awesome Thanks a million

I was misled that the process of debt…

I was misled that the process of debt reduction was going to commence on my payday which is 25th November 2022 but for some reason that did not happen without any explanation. I asked for an explanation concerning the debt cover which was said to be free but I did not get a full explanation on the matter. My wife is also said to be having debt with Russels which she claims that she never had any dealings with any Russels. The last time time I checked my installment was said to be R6400.00 but I have also received an sms stating any installment increase to seven thousand and something. No one bothers to even update me on the progress of my application. I am really saddened by this treatment as I consider myself already vulnerable due to debts. All in all I am not pleased with the service as promised.

they were helpful an always answered my…

they were helpful an always answered my calls

Great service

Friendly consultant and efficient service

99.9%

The company according to my ratings I give them 99.9% because they do follow up about your problem and they don't enforce you to choice their company. They convince us as clients to take a good decision to trying to overcome our problems financially.

The service is good and friendly thanx for helping me guys keep up the good work Giovanni Simon Team Meerkat you Rock

The service is good and friendly thanx for helping me guys keep up the good work Giovanni Simon Team Meerkat you Rock

Lee is absolutely great at his job and…

Lee is absolutely great at his job and Meerkat is lucky to have such a dedicated employee. Honestly makes the experience great.

I never thought i would get out of debt…

I never thought i would get out of debt so easy. When i was told that i will only pay R4700 per month i was so relieved, it felt like a dream. My debt was over R300K but now i consider myself debt free. Thanks Meerkat

I have had a long road with Meerkat to…

I have had a long road with Meerkat to get debt free. There was 5 years with no salary increase, family emergencies and the big one Covid that came with salary cuts. Believe it or not I have fallen behind on my monthly payments and I had salary cuts, but Meerkat supported me all the way. I am debt free today. Thank you Sharon September for dealing with me, seker jou moeilikste kliënt.

Professionalism and advance explanation…

Professionalism and advance explanation from Meerkat was excellent. I really appreciate it honestly.

All my accounts are in arrears

All my accounts are in arrears, transfer between my old debt consillor and you was not done properly

The lady that called me were very nice.

The lady that called me were very helpful

I took a cover with Freedom Life which…

I took a cover with Freedom Life which was taken over by Meerkat. A consultant told me that I had to cancel my cover with Freedom life and take one with Meerkat or my previous cover will go to waste and I will not get my money back. In that cover I had my 2 siblings, mother and uncle covered and was told that they don't cover individuals under 18 years!!? He removed my siblings from the cover and added this cover as if I took a second policy. I was now paying for two different policies which was not supposed to be the case. I've been paying both and this morning, I get a message that my policy has been cancelled!!

Kindness at all times.

Kindness at all times.

Each and every months it give us update

The company give us update and you can contact anytime to find out anything you want to know

cancelation and refund

good day. I received a quote on the funeral policy but did not intend to take same out definitely. I have noted that the first payment was debited on the 25. I noted this on the 28 and directly provided an email confirming the cancelation. I have written numerous emails confirming the cancelation of the policy and requesting a refund, but I did not receive any response and/or refund to date hereof.

U can't ask me for selfie while I have…

U can't ask me for selfie while I have certified ID copy and also if payment bounce it's very important to let me know not when I'm claiming you telling me about outstanding but u never updated me.

I had my policy with freedom life for 5…

I had my policy with freedom life for 5 years, I got a mail from Meerkat to inform me thy are taking over the policy, after 3 months price increase,with a letter and explanation,which made me uncomfortable, so I cancelled by email as well as telephonicly Debit order are still being done for the 2nd month ,causing unpaid bank charges

Dealing with Sharon is an absolute…

Dealing with Sharon is an absolute pleasure she guides and explains and gives assurity not to be come anxious in these trying times.Thank you

Helper, a shoulder to cry on, satisfied and a care giver

The official that was helping me gave a positive attitude, she was also hungry to help me more, I was satisfied with the way she was answering the questions I had when I was phoning, thanx to Ms Fadwah hendricks.

Excellent service from Sharon

Excellent service from Sharon. Thank you so much

As per email from me, why did you deduct a payment on the 30th of Oct and today. Don't you read your emails

Read your emails

Always friendly and willing to help

Always friendly and willing to help

Lee is encouraging and so helpful and…

Lee is encouraging and so helpful and follows up every time. You can see he loves his job and loves to help people.

Excellent service helpful and ofcourse…

Excellent service helpful and ofcourse official was helpful

The consultant was patient and…

The consultant was patient and explained the debt review process

Assistance from consultants

Assistance from consultants , their patience when explaining certain procedures And prompt response from emails

No doubts the best

They were so clear and to the point

Ilhaam is going the extra mile for me…

Ilhaam is going the extra mile for me and i greatly appreciate it.

Received a great service from Lee…

Received a great service from Lee Pieters.

I am very happy with the level of service

I am very happy with the level of service that I receive when dealing with your company both telephonically as well as via email. Thank you for the support along the way with this very difficult journey. I will recommend your service to friends and family going forward.

Execellent Service

The excellent service provided by Pearl Ntombizanele Siyalana Pearl assisted me with my application. Her service is commendable. Her friendly voice makes you feel more comfortable and sets your mind at ease. Keep up the good customer service Pearl.

Home loan Agreements

Hi I called FNB home loan for arrangements because I'm owing. The reason I'm owing is my partner passed on, Whom Who was helping me to pay my debits. His passing made it had for me to pay on time. I've managed to make my arrangements this month, I don't want to loss the bond as me and my kids has nowhere to stay. Kind Regards Mandlakazi Mgugudo

Meerket was very quick to help me

Meerket was very quick to help me. Also there team are professionals. They were quick to respond to my emails and text.

She was very patient and tolerant

She was very patient and tolerant. Thank you.

Ilhaam Kamaar has always been giving me…

Ilhaam Kamaar has always been giving me great service. No matter what request or question, I am always help immediately. I am very lucky to have Ilhaam assigned to my account.

Always great asking Valencia Brown for…

Always great asking Valencia Brown for assists, she goes out of her way to assist where she can. Thank you, Valencia.

because what I was looking for I did… I forgot the name of the person who she was helping me

because what I was looking for I did being helped me with so I will like to thank you

I am so so upset,meerkat flag me on…

I am so so upset,meerkat flag me on credit bureau but nothing is finalized, I didn't even sign any agreement nothing.,the only thing i sign was an electronic consent for them to go in my profile and to phone my creditors,thats what I was told . secondly my debts doesn't even reach 150k but i was told that im gonna pay 2500 for 10 damn years,that like 2 and a half times my original debt amount.,Debt review rules is 5 years max..The consultants are all talking different things,the one say 10 years nd the other one say 5 years max..im obviously been trapped here.Im over indebted but I'm not stupid.

Great Services

Everytime I have a query it gets solved quickly and efficiently. Thank you

Lukhanyo gave me the best service and…

Lukhanyo gave me the best service and advice and am happy

Awesome Customer Service

I had an incident with my Car finance and Sharon September supported me during that stressful period she called and arrange and gave me advise on what to do the whole way through. She would promise to call me back on a certain time and like clock work she would call even if she had no news she kept me updated all the way. She was awesome and still is. Thank you Sharon September.

My experience has been great as I…

My experience has been great as I always get follow ups as to what is happening with my account. And always friendly. Sharon is the reason I trust in Meerkat.

Always important to knw the status of your balance and ensure that you are formilliar from the start with the end date

The consultant sharon September i have dealt with was very very helpfull and always available with what ever querie i had...

I haven’t receive any call from meerkat…

I haven’t receive any call from meerkat consultants to inform me that my bank account is blocked hence all my debit orders has bounced for 2 months I have to now reapply for another account. My credit is looking bad

Sharon is such a Pro when coming to…

Sharon is such a Pro when coming to client services. Thank you all so much for such an outstanding service.

A consultant which was helping me out…

A consultant which was helping me out with my application was too friendly and making sure that i understand everything and repeating where i didn't understand may you continue to help other clients the way you did when helping me keep up a good work regard Phindiwe Moyeni.

Received excellent service from…

Received excellent service from Zimkhitha Dondashe. Just unfortunate that i had to cancel the policy

Sharon September-An Asset to Meerkat-Excellent Service

I would like to take this opportunity to say Thank you to Sharon September for really listening to my concerns and addressing them accordingly. She is the only person that really understood what is required and she referred one of my concerns to the correct person to address. She always keeps me updated with progress whether positive or negative on several occasions. Thank you so much, keep up the great work. Your listening and understanding skills are of utmost importance in your line of work. You are caring, humble and client centric and that means a lot in todays world. Your knowledge of your products are undisputable and you have kept up to your promises. You are an asset to your company. Thank You Kind regards Esa Haroun

On this day 20 October 2022 morning i…

On this day 20 October 2022 morning i had a query to request and (Sharon September) was very quickly to respond to my query. She was kindly and professional to assist me and i was happy for the client service she gave me. Thank you!!!

Thanks very much to MEERKAT for being…

Thanks very much to MEERKAT for being of great assistance to me in the times of need . Ms Sharon September is my consultant and she has always been of great help to me .

Helpful and transparent

Helpful and transparent

They've been so quick in helping me…

They've been so quick in helping me with credit insurance. I am currently waiting for the bank to cancel their credit insurance and start saving more than half of what I was paying the bank!!

Meerkat you have the best consultants.i…

Meerkat you have the best consultants.i had the best experience with the meerkat team.big up to you team.

Misled on the quote

Misled on the quote

I wlould like to thank Sharon for…

I wlould like to thank Sharon for recommending me to Meerkat. Service is excellent and the staff is always helpful. Great team work

A Life Saver

I was so skeptical going into this but the agents assisting me were friendly, calm, kind and accommodating. They took the time to explain everything even put it in writing so that whatever we discussed was on "black and white". Thank you Meerkat, you are saving my life.

i am still waiting for updated policy…

i am still waiting for updated policy documents

The agent handled my very emotional and…

The agent handled my very emotional and stressful situation with dignity and empathy. She listened and suggested alternatives. I am very grateful for her efforts during this time.

Exceptional service

Exceptional service

Payment

The ShopRite system was down the whole week and paid late.

Great fast service from Ilhaam

Great service now I see progress with my case after Ilhaam took my call. Been dealing with Lee Pieterse for the past 4 weeks all he says is paper work is been forwarded to the right department I mean a whole month not acceptable.

Perfect

Perfect assistance

Been waiting for my contract and not…

Been waiting for my contract and not getting anything

Generally satisfied with the service…

Generally satisfied with the service received

I have been asking every agent I spoke…

I have been asking every agent I spoke to cancel my debt review process because I have been misled and it was not even 30 days within the agreement but no one is willing to assist me; I have been sent from pillar to post. This is already also affecting my mental health. I hope to get assistance soon.

Amazing customer service

The staff at Meerkat are always professional and go out of their way to assist.

Lee is the best Customer Consultant

Lee has been extremely helpful and always make time to contact me. I have paid all my Creditors in full. Whenever I have a query he is ready to assist. What makes me happy is that he follows up by calling back. Good customer service I must say. You are the best

Extremely poor service

Extremely poor service. When you need them they have all sorts of red tape not to pay.

My experience with Meerkat has been…Bitter Sweet

My experience with Meerkat has been bitter sweet from when i started in February, i was pissed but Ilhaam Kamaar managed to calm me down as a customer and explained to me step by step to ease the frustration. I lost my cool few time but not even once has Ilhaam ignored my feelings. In the line business you are in I think you need Ilhaam as an employer with expertise of customer service. Ilhaam is an asset to the company. I can say even though i was angry and frustrated with Meerkat, I am a delighted customer because of Ilhaam. Ilhaam, keep up the good work, with the right attitude toward your customers you are going far.

IIhaam Kamaar is always being assistive…

IIhaam Kamaar is always being assistive when I reach out to him for assistance.

Love working with Lee!!

Love working with Lee!! Thanks for always going the extra mile..

I had a funeral policy with a company…

I had a funeral policy with a company and it was take over by Meerkat. They got the amounts missed up and when I called no one could explain what is going on. I then sent a note on the Website informing them to cancel the policy, that is when the Manager gave me a call and sorted everything out.

Was assisted by Kelly and received a…

Was assisted by Kelly and received a friendly reception. Sorted out my enquiry asap.

sharon is of very great help she makes…

sharon is of very great help she makes sure her clients is satisfied

i assisted by Sharon September who…

i was assisted by Sharon September who was outstanding she never left my side and was always just a email or call away she is one of the few people i trust in this world even when one of my credits tried to take advantage pf me she was stood up for me ...she was with from the very start right up until the end ...i will always be grateful to her ....she is truly one of kind

Meerkat has been helpfull all the time…

Meerkat has been helpfull all the time with my debt

Meerkat staff are always hellpfull and friendly

Meerkat staff are always hellpfull and friendly. they o not treat you like an "outsider" Always very quick to help and solve any queries i may have

Honest

Sharon is really very helpful she is always go extra mile to help with what ever question I had.

My consultant Sharon September

My consultant, Sharon September has always been available and helpful. Whenever i requested a call back from her i received it. Thanks to her assistance i was able to get out of debt review quicker.

I had an issue with my credit record

I had an issue with my credit record, after months of back and forth, I finally got hold of meerkat, and within 2weeks of the queries raised, everything was solved

top class service , Sharon helped me

Sharon helped me get a top knotch service my name was cleared and i managed to get my . clearance certificate because of her lovely personality ... patience and ability to help

Sharon September

Thank you to Sharon September who did her best to get my debt review sorted.

Beautiful service so far

Beautiful service so far, I bein kept up to date,.. Explained each and every step thank you meerkat, I feel safe with you.

So far so good everything is still good

So far so good everything is still good

Was very helpful in assisting me

Was very helpful in assisting me. Always helpful friendly and professional. even when i paid up all accounts

The worst debt review company

The worst debt review company. Signed up with them in May, they never notified me, bout any cancelation. Messaged all my creditors, n now I'm being harassed by creditors, I can't get a loan , why coz my name is locked under debt review my MEERKAT. can't move to another debt company, coz they want money. U guys r a bunch of thieves. I have to spend money i don't have to get out of your hold, just to put myself in more debt. Someone needs to close you crooks down

Very good

She was absolutely patient with me ecen called back when i asked her to she gave me excellent help an explain everything in detail

Excellent

I’m so happy that my debts will be paid accordingly and I’m so relieved and big thanks to Lukhanyo for explaining me each and everything I wanted to know about meerkat

I had the best service from word go

I had the best service from word go, however I was not informed by agent that assisted from the beginning about restructuring fee but at the end the last agent Sharon September did a great job... Thank you Meerkat for great experience.

Review

Dropped 2 stars cause of all the hassle associated with giving this review

GOOD SERVICE

REALLY HELPFUL ,PATIENT AND FRIENDLY CUSTOMER SERVICE