Meerkat
Debt Counselling · 200 reviews
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User Reviews (200)
What is the purpose of the company if debts aren't being settled.
There is no branch to go in and speak to anyone directly. There is contant staff turn over so you never know who you dealing with because one month its this person the next month its someone new or different. I have been contacted directly by my Creditors stating that no payments have been received in 2years however I am sent monthly statements from HYPHEN PDA on behalf of Meerkat reflecting monies allocated and paid. The information is contradictory, the service I general is not pleasant as I have been with Meerkat since 2021 and we are now in 2026 and the last communication received from Meerkat was as per 2023, 3years ago. Not a single one of my debts have been settled in the past 5years, so what is the purpose of their services, I could have entered into agreements with the Creditors directly.
Thank you for Excellent Customer Service
I am writing to express my sincere thanks for the outstanding customer service I recently received. From start to finish the experience was handled with professionalism, efficiency and genuine care. Your team demonstrated a clear commitment to helping customers, and the attention to detail and responsiveness truly stood out. It is refreshing to interact with a company that values its customers and consistently delivers such a high standard of service. Please pass along my appreciation to everyone involved. Experiences like this build trust and loyalty, and I would not hesitate to recommend your company to others. Thank you again for your excellent service. Kind regards Charmaine Maharaj
Fantastic service
Fantastic service and we got a great new car from them. Very helpful even though they were busy and got a great new car. The cars they had were reasonably priced and they updated the rego as was going out of date 2 weeks after purchase.
USELESS App
I purchased 2 travel insurance, 1 was single trip then an annual multi trip insurance, as a result I was able to get this app as a reward for my purchase To start with, it took months and several contacts with their CS to be able to log in. When I was finally able to log in the codes were either not generated or not accepted. I had to endure the embarrassment infront of customers and the staffs without being able to get the reward. Contacting their CS is useless as they can’t help you, they will tell you they need to discuss the issue with the manager which is too late for me. Today they sent me an email asking me to provide very sensitive details in order to give me the discount, they almost wanted me to hand them my bank details in return I will get the pennies of rewards they offer, so thank you for being useless, I’m not going to risk getting hacked just for few pennies you offer me Im deleting your App soon
Meerkat did magic for me,i applied last…
Meerkat did magic for me,i applied last week for debt review clearance certificate and this week on Monday boom! My certificate whereas other companies were dishonest and scaming! I will recommend many clients to this company honestly... Thank you Meerkat keep it up.
They'll never leave you alone.
I have been getting calls from this company for nearly 2 years, ironically since I bought my house so I assume it is because of my bond that makes it look like I have a lot of debt. I have asked each time for my details to be removed but they continue to call me.
Good thing It was the best option for me
Look through my display name for assistance like i did too
I made a enquiry online and ever since been relentlessly harrassed
I made a enquiry online. Then a very helpful lady from meerkat contacted me. We had a discussion and then she wanted me to talk to my husband to see if we wanted to go this route ot sort our own debt out. We decided best to sort our own debt out, as we dont know what the future holds. So i paid for two big debts on my name finished. Then meerkat phones me and i said thank you but i have settled my debt, i cant affort another 5 year debt extended. This was last year 2023. Then since 2024 started i have receivef mukyuple calls a hay harrassing me saying , no yhey just want to help, even though i daid ive paid my debt myself 5 minutes later another consultant would call, and this would happen throught the days and days to come. I whatsapped the first lady who contacted me via my anitual enquiry and asked her to please tell the other staff to stop calling 3 to 5 times a day. It did not help. I will be at work in a meeting and tgey callinf, i say im not inrerrested ans they phone back 5 times in a row. Making me look unprofessional at work. They kept harrassing me to the point i had to bkock all numbers coming from them. They must Stop trying to force people into debt review just over a enquiry. No means NO.
Why Meerkat?
They stand for what they say. I feel safe doing business with them. Keep up the excellent customer care you have.
It is the best service I have ever had
It is the best service I have ever had
Communication
Communication 1. Updates - call, email & sms 2. Monthly feedback 3. Warning against fraudsters 4. Updated statement on account Balances.
Your staff is excellent
Your staff is excellent. I started the process with Ondela who was very patient with me and very helpful. I am currently dealing with Amanda who is a darling and seeing me through my last settlements. Thank you so much.
They have been super supportive in…
They have been super supportive in helping me get all the paperwork sorted(Kickstart). They would also follow up with me which is great :) All reps are super friendly and helpful even my last call, offering the saving option. I would like another follow-up at up end of the month, as I have one more question.
Clearance Certificate
Am happy with the services from debt review flag to clearance Certificate that was quick, l can't believe am clean . Thank you so much
Excellent service
Excellent service
It is very bad
It is very bad. Meerkat does not respond to clients emails promptly
My journey to financially freedom
Meerkat helped me to live it was difficult for me to sustain leaving I even won some money because of saving for rainy days.
Appreciation
Meerkat has made my life a bit easier. They are so reliable. Every month I receive a statement of payment to make sure everything is in order. Thank you for your service.
One payment
Able to consolidate my loans into one payment. Soon to be debt free.
Very helpful
Very helpful
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