SA Home Loans Reviews

Excellent, efficient and professional Service!!

Mr Luyanda Mkhungo, thank you for such an excellent service that I’ve received from you. As SA home loans client I’m so proud to be part of this institution because of people like you. You’ve really exceeded my expectations with your patience and level of professionalism. Please keep up the good work and remain as committed as you are. Your kindness and patience really stood up for me. I wish your employer can call you in for positive orders because you deserve it and much more.

Request for Management Contact – SA Home Loans Insurance

To Whom It May Concern, I am writing to formally raise my concern regarding my repeated attempts to obtain an insurance quotation for my property that is currently bonded through SA Home Loans. Over the past week and a half, I have contacted your office on approximately four separate occasions to request assistance with obtaining a quotation from the SA Home Loans short-term insurance department. On each occasion, the consultant assisting me indicated that my details would be forwarded to the relevant department and that someone would contact me. Unfortunately, despite these assurances, I have not received any follow-up communication. Additionally, when I requested to speak to management regarding this matter, I was placed on hold without the opportunity to speak to a supervisor or manager. This experience has been extremely frustrating and has left me without the assistance I require. At this stage, I would appreciate it if a member of management could please contact me directly to resolve this matter. I would prefer not to be redirected to another consultant, as multiple attempts through that channel have unfortunately not yielded any results. I trust that this matter will receive your urgent attention, and I look forward to hearing from a member of management soon.

S.A Homeloans less than poor services.

On the 27th/02/2026 I wrote a review about S.A Homeloans regarding their less than poor services and their lack of responding to emails, immediately I received a call from one of their managers apologizing for the inconveniences caused and she then told me she will give me an update on the investigation she just needs my policy number to go ahead, as I comp****, One week later, I have not received an email from them, not a phonecall. I know you will read my review S.A Homeloans should you fail to respond to my query effeciantly & send me my refund I will be left with no choice but to take you to the Ombudsman.

Cancellation of SAHL Bond Protection Plan Number: **********

Mr Tshabalala -********** SAHL Bond Protection Plan Number: ********** I have been requesting that the SA Home Loan Bond cancel my Protection Plan. I have made several requests via email and completed all relevant documents, and they refuse to cancel my bond Protection Plan. This Plan is useless and unfair. On a yearly basis, it goes up, but the amount I loaned from SA Home Loan is decreasing. I have indicated that I'm cancelling this policy due to dissatisfaction with the service. I have valid life cover with Sanlam, and I cannot be forced to use the Life Protection Plan offered by SA Home Loan. ***********. I emailed *********** several times. ***************

The Worst service is from S A Home loans

I was insured with S A Home loans because my home is financed with them. So I changed my insurance in January because their service levels are the worst, They take forever to reply to emails, I had a query from December until January regarding switching insurances & they literally took a whole month & some odd days to resolve this. Their accounts department is just as worse. I have been interacting with Danielle G and really she only responds to my emails when it suits her & Nox Worst! Worst! Worst! My body cringes everytime I interact with them. They have the worst service ever!!!

Worst financial institution to get a homeloan

This has to be the worst financial institution to get a homeloan. I have a homeloan with them which I was paying via stop order, unfortunately due to unforseen events, it was not possible anymore and contacted them to request that they implement a debit order on my bank account. They asked me for documents pertaining to such and I did submit. That was in December 2025! Until today(February 2026, same has not been effected, I kept contacting them but they always said they would call me within 48 hours but they never did) they do not take their customers serious. No communication whatsoever except lies

Terrible service. Absolute incompetence and lack of care.

Terrible service. Absolute incompetence and lack of care. Their service providers are terrible. staff even worse.

Bad customer service

Made an application for a home loan 9/2 and no response whatsoever until I followed up.My otp expires Monday and I still dnt know what's the status of my application. Heard so many great reviews Abt them but I'm not convinced! I thought if a consultant is appointed to your application the/she would at least keep you updated! A more personal and invested in a potential client approach would improve their image and be positive to the business. Who knows maybe this review would encourage their stakeholders to train their consultants. The one assigned to my application confirmed receipt of my docs but after my query sent me the same form to complete again! So what happened to my initial application! Meaning it was never attended to! Checked the track yr app status..it was showing gathering information...yet she confirmed receipt thereof. At my wits end and disappointed

14 Years of Loyalty — Now a 30% Deposit?

Today I feel more sad than angry. We were SA Home Loans clients for 14 years. Recently, we had to sell our property due to relocating to another province. Less than four months later, we app**** for a new home loan again through SA Home Loans, only to be told that we do qualify — but with a required 30% deposit. Realistically, who has a 30% deposit available, on top of transfer fees? The reason provided was our credit score. This is quite disappointing, considering that for over a year we had no debt at all besides our home loan. After selling the house, the only finance we took on was a vehicle. We were then told the decision is based on debt that occurred during 2023/2024, and unfortunately there is no way for the system decision to be challenged or motivated. So my question to SA Home Loans is this: Do you really base your lending decisions purely on the last 24–30 months, without considering a client’s 14-year history and track record? A very disheartening experience.

Disappointed with SA Home Loans

I am writing to formally lodge a complaint regarding the decline of my home loan application based on the property being registered as “industrial” at the Deeds Office. The property I am purchasing is a sectional title unit within a residential complex consisting of approximately 200 units, all of which are used for residential purposes. My application was initially pre-approved, and I understand that the decline occurred during the validation stage due to the property classification.

Best homeloans service

I want to extend my gratitude to everyone at SA Homeloans that made my whole experience special from the beginning. I appreciate all the updates, the calm staff who seem to all want to assist me at any point, and the milestones I have achieved this far . Mainly attributed to your patience and support. I hope you can keep this up and make everyone feel as welcome and appreciated as I have. Cheers to you

5 months since loan application has been approved and yet no registration has taken place

I am beyond frustrated and regret not going with a traditional bank when purchasing my home. My home loan was approved in September 2025 and to this day SA homeloans has not given the go ahead for the attorneys to proceed with lodgement. SAHM claimed that they are awaiting outstanding documents hence the process is stuck but the attorneys have sent proof that outstanding documents were sent the SAHM a while ago. I am currently stranded with no where to go and have to ask friends to accommodate my family as the rental lease expired in December 2025. Urgent intervention is required in this regard.

SA HOME LOANS NOT CARING

Our home loan was approved in July by SA Home loans; till this day we have not finished the process. the house yes had to be done new house plans , which were approved in December by Tshwane municipality, and submitted to SA home loans first week of Jan. but now we are told the plans are wrong on the side by 1.5meter.as per the SA home loan accessor , but the architect do not see anything wrong , even the Municipality does this really warrant for the plans to be rejected by SA HOME loans? but approved by Municipality. Our rented lease is expiring today, my family are without a home now, as the landlord as new tenants to lease for a year, we need to move out how can i escalate this to SA HOME loans top Exco. this is extremely URGENT. home loan number ( **********)

Sa home loans worst by far

SA home loans are some of the biggest *****sters i ever seen. I payed my home in full 2025 and choose to keep the home owner cover. Now all of a sudden i get accounts with a home installment but received my payed up letter 05/2025 already. I phoned emailed but no help all the people who i spoke to is so *********** they are clearly not trained. They are the worst rather stay away.

SA HOME LOAN (very dishonest)

They are not honest and shift goal posts to benefit themselves at your expense. After paying years of insurance premiums without fail and the time comes, instead of paying out they cancel and amend policy so you don't get the benefits, you start afresh and they want nothing to do with your permanent illness and ill health. Everyone takes life insurance to cover future life's health mishaps. According to them, paying life insurance is a nice donation to them, it won't benefit you when permanent illness happens to you.

Poor Customer Service

We were approved for a home loan with SA HomeLoans in April last year. Following this approval, we paid our deposit, attorneys’ fees, and registration costs in good faith. Since then, our consultant Mershin Naidoo has been unhelpful and unresponsive when it comes to assisting us with the removal of a clause that is preventing the process from moving forward. Despite multiple follow-ups, there has been no urgency, clear guidance, or support, leaving us stuck for months with our money already paid. This has caused significant stress, financial strain, and frustration, especially considering the commitment we made based on the approval given. The lack of accountability and poor communication from the consultant is unacceptable for such a major financial decision. I would not recommend this consultant and am very disappointed with the level of service received from SA HomeLoans.

Exllent work and kee...

Exllent work and keeping time after they clean a mess

Inefficiency, overcharging and charging interest on insurance after bond settled

Issues regarding a settlement of the bond & upon settling the bond issues regarding a signature that did not match a signature that was 20yrs old

Poor Service and Delays

Extremely slow and Unprofessional assistance/ Service. Service Agent, Nokwethemba Sikhakhana does not respond on emails or answer calls. Her tone and level of Service is putrid and desires a huge amount of improvement. We send in required documents to her and only responds if and when we query. No updates given , we are extremely dissapointed with the level of service from SA Homeloans. We will definitely not endorse SA Homeloans or recommend them to anyone. I am p****d off with all the delays in service, app**** around 10th December and process still not completed.

SA Homeloans remains the worst!

As always, poor client relationships are what SA home loans strive for. I was unaware of R 524.34 that was still outstanding, suddenly received threats and sms's from none other than Ishaan Bundhoo Defended Debt Review Consultant. Wow such professionalism on your sms's! Especially this time of the year. So I paid you a little more, R 8700 to be exact just in case you or SAHL feel the need to send more inflammatory sms's. From SAHL; Good Morning The above matter refers. We place on record that the arrears of R524.34 due to the short-payment on the home loan remains unpaid. This email serves to inform you that we require an immediate payment of the above arrears to prevent termination of the home loan...... The banking details for the arrear payment has been sent on a separate email. Please ensure that the correct installment is paid from the next due date. Regards Ishaan Bundhoo Defended Debt Review Consultant T: +**********3 C: - E: *********** www.sahomeloans.com

Very poor customer service

I am writing this review because I am deeply disappointed with the service I’ve received from SA Home Loans. I have been a loyal customer for over 12 years, yet the level of customer service I’ve experienced recently has been unacceptable. Despite completing all the forms they provided and submitting the new policy document which fully meets their stated requirements SA Home Loans is refusing to cancel my house structural policy. The only reason given is that they require a physical signature instead of an electronic one. This is unreasonable and outdated, especially considering that electronic signatures are widely accepted and legally binding. As a long term customer, I expected better treatment and flexibility. Instead, I’ve encountered unnecessary obstacles and poor communication, which reflects very poorly on their commitment to customer satisfaction.

Poor Service and Unprofessional Conduct During Home Loan Application – Ashley Ganesan

I had an extremely poor experience with SA Home Loans, specifically with a home loan executive named Ashley Ganesan. After submitting all required documentation, Ashley went completely silent with no feedback. When I followed up telephonically, he initially said he couldn’t remember who I was, then later claimed his admin said I must manually mark my own income on my bank statements and send it back — an unreasonable and unprofessional request. From the very first interaction, his tone was rude and dismissive, as if assisting me was a favour rather than his job. I immediately withdrew my application. At the same time, one of the Big 4 banks approved my home loan within a day using the same documents, with professional and efficient communication throughout. SA Home Loans was a complete waste of time. I strongly advise others to avoid them, especially Ashley Ganesan.

It's 6 months later, and the mortgage is still not canceled (after settling it)

In July of this year, my family decided to help my brother settle his mortgage. We thought it would be a simple process to get the mortgage canceled and pay the lawyer the final outstanding fees. It's nearly 6 months later, and we have not received any notification from SA Home Loans yet that the mortgage is canceled. In fact - we think - the process has not even started. Granted, my brother is not technologically savvy, so my son got power of attorney (SA Home Loans documents) on his accounts to try and expedite the matter. Two weeks ago, my sister and my son went to the Tyger Valley branch to try and resolve the matter. They had to cancel the mortgage again (paperwork for this was done months ago) and they needed a bank statement for my brother. This was emailed to them a couple of days ago. Today, my son goes to the Kenilworth branch. They could not tell him whether the mortgage was canceled or not. They could not even confirm whether SA Homeloans has accepted his power of attorney on behalf of my brother. This feels like dealing with home affairs. I'm not in SA right now, so the phone number associated with this account will get through to Benjamin Meyer. The mortgage account in question is in the name of Andre Meyer. I doubt whether there would be many such accounts which were paid, in full, nearly 6 months ago, yet SA Home Loans have been unable to resolve this, and it is now December. At least I know with whom I will never get a mortgage.