DebtBusters
Debt Counselling · 132 reviews
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Each lender is scored out of 10 across five weighted factors: customer reviews (35%), loan terms & cost (25%), transparency (15%), NCR registration (15%), and customer support (10%). We are independent and never accept payment for higher rankings. Read full methodology →
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We believe every South African should be able to make borrowing decisions with confidence. While we don't cover every credit provider in South Africa, we work hard to feature a wide range of NCR-registered lenders and provide objective editorial comparisons you can trust.
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User Reviews (132)
Very good service from consultant
Very good service
Client service is beyond exceptional
Client service is beyond exceptional
Amazing Service
The consultant was absolutely brilliant, assisting me with all issues at hand. She also sent me a follow up email as per the conversation discussed. 10/10 Service
Great service
Always going above and beyond for customers satisfaction. Quick turnaround time on queries
Not applicable
Not applicable
Service is great
Service is great
Very friendly And efficient
Very friendly And efficient
Only 3 months left,and i'll be…
Only 3 months left,and i'll be debtfree,i can recommend Debtbusters even in my sleep,they really know how to bust your debt,they really are the best
You attend to my need promptly
You attend to my need promptly
Communication
Communication
Feedback was immediately provided
The communication was provided within the peeriod with clear indication of what could be the outcome.
DO NOT TRUST THIS COMPANY!
Very poor service and extremely poor communication. Multiple follow ups were made, yet no proper response or assistance was provided. Important requests were apparently not processed despite assurances from staff, which caused unnecessary stress and serious inconvenience. There was little accountability, no urgency, and no meaningful feedback when it was most needed. Overall, a very disappointing experience. This company takes your money and does not pay your creditors of which confirmation was provided by my car finance company of which they terminated contract with Debt Buster which resulted in almost having my car repossessed in the process. DO NOT EVER MAKE THE BIGGEST MISTAKE BY DEALING WITH THIS COMPANY!!!!!!!!!!!
Zilungile is an absolute star
Zilungile is an absolute star. Very impressive service, an asset to your organization.
Make it simple
Thanks for explaining
service
The level of serve I got this morning from debt buster call was so helpful. So clear and understandable. This was exactly what I needed to hear Thank you
Laaiqah Khan was truly a great help
Laaiqah Khan was truly a great help , thank you for calling me back and resolving my query .
DebtBusters: The Most Unprofessional, Hostile Customer Experience I’ve Had in Years
I am deeply disappointed with the service I received from DebtBusters. After reaching out for assistance, I was met with short, unhelpful email responses that did absolutely nothing to address my questions or the reason for my enquiry. To make matters worse, I was assigned a consultant named Jeanpi, whose conduct was completely unprofessional and unacceptable. This was, without exaggeration, one of the worst customer service experiences I have ever had. I was spoken over, interrupted, and at one point shouted at, as a potential customer. That is shocking. As someone who is a Head of Customer Support, I can confidently say that this behavior reflects severe customer-handling issues. If this consultant worked under me, he would be removed from call duties immediately and required to attend a disciplinary proceeding for: Dereliction of duty Brand and reputational damage Failure to uphold basic customer service standards No customer, even a potential one should ever feel disrespected, dismissed, or mistreated when reaching out for help. This experience has completely destroyed any confidence I might have had in DebtBusters’ ability to support customers with professionalism and care. This was horrific service, and I am beyond disappointed. I DO NOT OR EVER WILL recommend this company to anyone.
good
Made thing easier
Clear and honest responses.
Clear and honest responses.
Fast and easy
Fast and easy
Showing 20 of 132 reviews